Offender Grievance Coordinator: Fluvanna Correctional Center for Women #00019

Virginia Information Technologies Agency

2d • Onsite

About The Position

The Offender Grievance Coordinator monitors the entire grievance procedure, including informal complaints, emergency grievances, and regular grievances, to ensure compliance with Department of Corrections (DOC) policy. This role involves conducting investigations of inmate grievances, consulting with staff and inmates to resolve problems and investigate claims, and meeting with inmates as needed. The coordinator is also responsible for preparing responses for correspondence as required by the Operations Manager and may coordinate access to the Law Library and the Institutional Attorney.

Requirements

• Considerable knowledge of Virginia Department of Corrections (VADOC) operations, policies and procedures.
• Knowledge of federal and state laws governing rights for the incarcerated.
• Demonstrated ability to conduct interviews and investigations, research, and present findings clearly and accurately.
• Demonstrated ability to analyze data.
• Demonstrated ability to provide guidance and consultation to inmates needing assistance.
• Demonstrated ability to interpret and follow oral and written rules and regulations.
• Demonstrated ability to maintain harmonious working and public relations.
• Demonstrated ability to organize and complete work assignments with minimal guidance from others.

Nice To Haves

• Considerable knowledge of VADOC operations, policies and procedures.
• Some knowledge of federal and state laws governing rights for the incarcerated.
• Demonstrated ability to conduct interviews, research and investigations and present findings clearly and accurately.
• Demonstrated ability to read and analyze data.
• Demonstrated ability to provide guidance and consultation to inmates needing assistance.
• Demonstrated ability to interpret and follow oral and written rules and regulations.
• Demonstrated ability to maintain harmonious working and public relations.
• Demonstrated ability to learn new practices, procedures, and equipment operations.
• Demonstrated ability to organize and complete work assignments with minimal guidance from others.
• Demonstrated ability to understand and apply operating procedures.
• Experience in a corrections facility providing direct contact with inmates.
• Knowledge of Microsoft Outlook, Word, Excel, and Access programs.

Responsibilities

• Monitor the grievance procedure in its entirety (informal complaints, emergency grievances, and regular grievances) to ensure compliance with the Department of Corrections (DOC) policy.
• Conduct investigations of inmate grievances.
• Consult with staff and inmates to resolve problems/issues and to investigate claims.
• Meet with inmates as needed.
• Prepare responses for correspondence as required by the Operations Manager.
• Coordinate access to the Law Library and the Institutional Attorney.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees