Offender Grievance Coordinator: State Farm Correctional Center #00157
About The Position
The Offender Grievance Coordinator is responsible for monitoring the entire grievance procedure, including informal complaints, emergency grievances, and regular grievances, to ensure compliance with the Department of Corrections (DOC) policy. This role involves conducting investigations of inmate grievances, consulting with staff and inmates to resolve problems and investigate claims, and meeting with inmates as needed. The coordinator will prepare responses for correspondence as required by the Operations Manager and may coordinate access to the Law Library and the Institutional Attorney.
Requirements
- Considerable knowledge of Virginia Department of Corrections (VADOC) operations, policies and procedures.
- Knowledge of federal and state laws governing rights for the incarcerated.
- Demonstrated ability to conduct interviews and investigations, research, and present findings clearly and accurately.
- Demonstrated ability to analyze data.
- Demonstrated ability to provide guidance and consultation to inmates needing assistance.
- Ability to interpret and follow oral and written rules and regulations.
- Demonstrated ability to maintain harmonious working and public relations.
- Demonstrated ability to organize and complete work assignments with minimal guidance from others.
Nice To Haves
- Some knowledge of federal and state laws governing rights for the incarcerated.
- Demonstrated ability to conduct interviews, research and investigations and present findings clearly and accurately; to read and analyze data; and to provide guidance and consultation to inmates needing assistance.
- Demonstrated ability to interpret and follow oral and written rules and regulations; to maintain harmonious working and public relations; to learn new practices, procedures, and equipment operations.
- Demonstrated ability to organize and complete work assignments with minimal guidance from others; to understand and apply operating procedures.
- Experience in a corrections facility providing direct contact with inmates.
- Knowledge of Microsoft Outlook, Word, Excel, and Access programs.
Responsibilities
- Monitors the grievance procedure in its entirety (informal complaints, emergency grievances, and regular grievances) to ensure compliance with the Department of Corrections (DOC) policy.
- Conducts investigations of inmate grievances.
- Consults with staff and inmates to resolve problems/issues and to investigate claims.
- Meets with inmates as needed.
- Prepares responses for correspondence as required by the Operations Manager.
- May coordinate access to the Law Library and the Institutional Attorney.
Benefits
- Reasonable accommodations are available upon request.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
