OEMS Credentialing & Compliance Manager

State of North Carolina•Wright Building Wake, NC

4d•$67,122 - $117,465

About The Position

The OEMS Credentialing & Compliance Manager provides statewide leadership and oversight for the North Carolina Office of Emergency Medical Services’ credentialing and regulatory compliance programs. The position manages the Credentialing and Compliance Unit and directs EMS personnel credentialing, criminal history and eligibility reviews, regulatory investigations, administrative enforcement, and the professional rehabilitation and recovery program. The role applies significant independent judgment to interpret laws, administrative rules, and agency policies; evaluate complex compliance matters; and determine appropriate regulatory actions. It leads case reviews, supports disciplinary proceedings, coordinates regulatory matters with legal counsel, and advises OEMS executive leadership. The position works in a statewide regulatory environment and collaborates with staff, regulated entities, and external stakeholders to support accurate evaluation and coordinated enforcement. The position is with the North Carolina Department of Health and Human Services, Division of Health Service Regulation, Office of Emergency Medical Services. A North Carolina driver’s license is required. Physical requirements include sedentary office work with prolonged sitting, frequent computer use, occasional standing and walking, and lifting up to 25 pounds.

Requirements

Bachelor’s degree from an appropriately accredited institution and five years of progressive experience related to the area of assignment, or an equivalent combination of training and experience.
Must have a North Carolina driver’s license.

Nice To Haves

Expert proficiency interpreting and applying EMS laws, administrative rules, and agency policies to support consistent, defensible credentialing, compliance, and enforcement decisions.
Demonstrated experience evaluating complex regulatory investigations by reviewing case documentation, assessing risk, and determining appropriate actions for credentialing or compliance matters.
Strong skill leading investigative and administrative staff through priority setting, workload management, and accountability practices within a high-volume regulatory program environment.
Intermediate proficiency communicating sensitive regulatory issues with leadership, legal counsel, regulated entities, and stakeholders through clear written and verbal guidance.
Demonstrated experience improving regulatory program performance by analyzing operational data, applying quality controls, and recommending updates to policies, workflows, or technology systems.

Responsibilities

Manage EMS personnel credentialing workflows, including application review, criminal history review, and eligibility determinations.
Oversee regulatory investigations and administrative enforcement actions to ensure compliance with EMS laws and rules.
Lead the OEMS case review process by evaluating complex credentialing or compliance matters and recommending defensible regulatory actions.
Coordinate regulatory matters with legal counsel, leadership, and internal staff to support disciplinary proceedings and case resolution.
Interpret and apply applicable laws, administrative rules, and agency policies to make sound, consistent regulatory decisions.
Supervise investigative and administrative staff, establish program priorities, assign workloads, and ensure adherence to quality standards.
Identify regulatory, operational, and compliance trends and prepare recommendations for policy, process, or technology improvements.
Communicate with regulated entities, legal counsel, staff, and external stakeholders regarding sensitive or complex regulatory matters.
Maintain documentation, prepare reports, and support statewide program oversight through ongoing review of credentialing and compliance data.
Serve as a subject matter expert on EMS credentialing and compliance for OEMS leadership and statewide partners.