OEM Technical Customer Manager

HP•Fort Collins, CO

1d•$116,150 - $182,400•Onsite

About The Position

HP’s vision is to engineer experiences that amaze. With the heart, creativity, and energy of a startup—and the brain, muscle, and determination of a Fortune 100 corporation—we continue to deliver groundbreaking technologies that build on our 80+ year legacy of innovation. The OEM team within Personal Systems has been serving OEM customers for over 40 years, delivering tailored solutions that empower their unique intellectual property across verticals such as Healthcare & Life Sciences, Industrial & Manufacturing, Transportation & Logistics, and Media & Entertainment. The OEM Technical Customer Manager is a strategic and technical leader responsible for providing white-glove program management and technical consultation to HP’s top OEM accounts. This role sits within the Advanced Compute Solutions group and serves as a trusted advisor to both internal teams and external partners. You will drive alignment between customer needs and HP’s internal capabilities, lead cross-functional collaboration, and serve as the subject matter expert on HP’s OEM offerings. If you thrive in ambiguity, are passionate about technology, and excel in enterprise sales or business development environments, we want to hear from you.

Requirements

Minimum 7+ years in enterprise sales or business development.
Bachelor’s degree required
Agile Methodology
Automation
Change Management
Computer Science
Continuous Improvement Process
JIRA
Kanban Principles
Lean Manufacturing
Milestones (Project Management)
New Product Development
Process Improvement
Product Management
Project Engineering
Project Management
Project Planning
Project Schedules
Risk Management
Scrum (Software Development)
Software Development
Sprint Planning
Strong written and verbal communication skills across all organizational levels.
Experienced in program management and strategic planning.
Able to balance customer collaboration with assertive decision-making.

Nice To Haves

3+ years in Data Science, Analytics, or Business Intelligence.
Masters degree preferred in Business Administration or a technical field.

Responsibilities

Serve as the technical lead for global OEM accounts.
Provide roadmap and planning insights (platform, commodity, regulatory).
Support sales teams during customer engagements and visits.
Act as a pre-sales technical consultant for Advanced Compute Solutions.
Lead change management efforts (SCRs, lifecycle influence, LTB planning).
Navigate and resolve “grey space” where processes are undefined or inconsistent.
Maintain active engagement with CSS engineering to support current and future development.
Create and deliver roadmap and planning content.
Define Lifecycle Agreements and draft Long-Life documentation.
Lead internal cadence across HP’s Big 3 teams.
Drive customer NPI projects and integration into Custom Services (CIS).
Interface between OEM and HP R&D teams.