OEM Regional Advocate

Cox Enterprises • Detroit, MI

1d • Remote

About The Position

The Regional Advocate develops influential relationships with key regional OEM marketing and sales contacts in OEM programs. They leverage those relationships to ensure the ongoing success of Dealer.com by identifying and acting on opportunities to increase retention, product adoption, advertising spend and overall customer satisfaction across OEM programs. While this is a remote position, candidates near Detroit are encouraged to apply.

Requirements

• Bachelor’s degree in a related discipline and 4 years experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years experience; a Ph.D. and up to 1 year of experience; or 8 years experience in a related field
• Position requires travel (50%), work extended hours and occasional off-hour schedules in order to ensure that program level initiatives and efforts meet client expectations.
• Experience with enterprise client programs, OEMs or auto dealerships is expected.
• Strong technical knowledge and competency with Digital Marketing tools and solutions
• Excellent phone, written and oral communication skills
• Polished presentation skills required
• Computer proficiency in Microsoft Office – Excel, PowerPoint, Copilot
• Familiarity with Copilot or similar AI tools.
• Must have the ability to work effectively in a multi-disciplinary team across organizations
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Master ’s degree in a related field is strongly preferred

Responsibilities

• Provide exceptional service to key regional stakeholders, building trust in our ability to help them solve problems and meet their goals.
• Present to National, Regional and Dealership meetings on Best Practices, Industry Trends and Dealer.com solutions both in-person and via webinar.
• Identify potential OEM program escalations. Work quickly to find appropriate solutions, bringing together any necessary resources to resolve issues to the OEM stakeholder’s satisfaction in a timely manner.
• Monitor DDC customer service performance metrics, present service reviews to clients and collaborate with internal and external stakeholders on improvement opportunities.
• Develop content including Need to Know Newsletters, Webinars, QBRs, Solution Presentations and other communications that show that we are thought and industry leaders. Leverage industry and market data with news and updates about our own capabilities and performance highlights.
• Be the primary point of contact for key OEM Regional stakeholders and engage in daily communication to build and maintain an effective relationship.
• Work with Account Directors and Media Sales Directors to deliver company revenue targets through regional engagement. Spread awareness and generate interest in current National, Regional and Dealership level initiatives and opportunities. Leverage solutions that include subscription products and services, advertising and Tier 2 advertising initiatives.
• Develop and deliver performance analysis reporting and case studies that illustrate best practices and create opportunities to leverage our solutions.
• Travel up to 50% of the time.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level