OE Parts Expert
About The Position
We're seeking a talented OE Parts Expert to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to delivering factory-authorized parts solutions that support vehicle performance, safety, and uptime. Why join the Transwest Team? Exceptional Leadership Beautiful, Updated & Clean Environment Competitive PTO & Benefits Packages Company Training Opportunities for Advancement Quick & Efficient Interview Process
Requirements
- High school diploma or equivalent.
- Valid driver and license and MVR in good standing.
- Excellent written and verbal communication skills.
- Strong multitasking abilities.
- Customer service and relationship-building skills.
- Conflict resolution skills.
- Detail oriented with strong accuracy focus.
- Quick thinking and problem-solving ability.
- Emotional intelligence and professionalism.
- Computer efficiency and parts system experience.
- Ability to work any shift if needed.
- Ability to successfully complete a general abilities assessment.
- Ability to pass a post-offer background check, physical, and drug screen.
Nice To Haves
- Previous dealership or OE parts experience.
- Familiarity with OEM catalog systems.
- Knowledge of diesel engines, gas engines, drivetrain, and suspension systems.
- Heavy and medium-duty truck industry experience.
Responsibilities
- Drive OE parts sales through dealership and fleet relationships.
- Promote and support manufacturer-approved parts programs and initiatives.
- Answer incoming calls and assist customers with OE parts identification and ordering.
- Follow up on OE parts orders to ensure timely delivery and customer satisfaction.
- Respond to customer inquiries regarding factory specifications, compatibility, and warranties.
- Provide accurate product information and order updates.
- Maintain familiarity with OEM catalogs, ordering platforms, and manufacturer systems.
- Record departmental data and recommend operational improvements.
- Document customer quality concerns and escalate per manufacturer guidelines.
- Educate customers and team members on OE policies, warranty procedures, returns, and credit terms.
- Provide troubleshooting assistance aligned with factory repair standards.
- Process orders accurately and efficiently.
- Maintain strong working relationships with service technicians and warranty teams.
- Set an example of professionalism and positivity.
- Maintain an orderly and safe working environment.
- Additional duties as assigned.
Benefits
- Medical, Dental, and Vision Insurance
- Life (Voluntary and Employer Paid) and Disability Insurance
- 401(K) with company match beginning with your first contribution
- HSA and/or FSA
- Paid Time Off, Sick Time, and Company Paid Holidays
- Employee Car Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
