OD Coordinator

Visionworks • Clarksville, IN

2d

About The Position

The OD Coordinator is the face of the Exam Practice and works to ensure a positive patient journey. The role assists with training and scheduling OD Techs and requires knowledge of eye health and preliminary testing, optics, products and services, and managed vision care. The coordinator guides patients through the initial steps of their Visionworks experience and helps ensure their eye exam needs are met.

Requirements

• High school diploma, GED, or equivalent related job experience.
• Licensed OD Techs must have or maintain a state opticians license.

Nice To Haves

• Related customer or patient experience is preferred but not necessary.

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patients to the OD and provide the OD with important patient information.
• Transition patients from the doctor to the sales floor and give associates relevant information to help them recommend products and services that meet patients’ eye care needs.
• Carry out daily operational activities supporting exam-lane maintenance and patient experience goals, including restocking inventory, cleaning equipment, and answering phones.
• Count the optometrist’s daily revenue and prepare it for deposit.
• Prepare technician work schedules to meet patient and doctor demand.
• Assist with training and scheduling OD Techs.

Benefits

• Vision coverage
• Paid parental leave
• Bereavement leave
• 401(k) savings plan
• Paid time off
• Milestone anniversary awards
• Medical insurance for full-time employees
• Dental insurance for full-time employees
• Exclusive employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED