OCM Communications Lead – 100% Remote (Toronto, ON)

Recrute Action

19h•Remote

About The Position

The OCM Communications Lead will lead organizational change management and communications for a global transformation initiative in the insurance sector. The role works with business and technology stakeholders across multiple regions to support organizational evolution and long-term program success. It includes planning and executing change activities, assessing impacts and readiness, developing stakeholder engagement and adoption approaches, and creating communications aligned with program milestones and rollout activities. The successful candidate will develop audience-specific communication and change materials, coordinate messaging across regions and teams, support readiness, training, rollout, and stabilization, and provide feedback and recommendations to program leadership. The role is remote and may be performed from anywhere in Canada. The schedule is a day schedule of 37.5 hours per week. This is a six-month contract with potential for extension.

Requirements

At least 7 years of experience in Organizational Change Management, Communications, Transformation, or related disciplines.
Demonstrated experience developing and executing organizational change and communication strategies.
Experience conducting impact assessments, stakeholder analysis, audience segmentation, readiness assessments, and adoption planning.
Experience managing communications across complex and cross-functional stakeholder groups.
Exceptional verbal and written communication skills.
Strong executive communications and presentation development experience.
Experience creating hands-on communication and engagement materials for different stakeholder audiences.
Ability to understand complex initiatives and translate them into clear, business-focused messaging.
Strong facilitation, consulting, and stakeholder engagement skills.
Ability to independently manage multiple communication and change deliverables in a dynamic environment.
Ability to work strategically while also performing hands-on communications and change management execution.
Ability to operate independently and collaborate effectively.
Ability to influence and engage stakeholders at all levels of the organization.
Strong organizational skills and ability to manage multiple communication streams simultaneously.
Ability to collaborate across regions, business units, and functional teams.
Ability to deliver high-quality work in a fast-paced transformation environment.

Nice To Haves

Prosci Change Management certification is strongly preferred.
Experience supporting technology, IT, cybersecurity, infrastructure, or other technical transformation initiatives.
Experience developing educational videos, visual communications, or other multimedia change materials.
Experience supporting internal websites, intranet pages, or similar employee communication channels.
Experience coordinating communications across multiple regions or languages.
Experience in large enterprise or highly regulated environments.
Familiarity with Microsoft 365 collaboration and communications platforms.

Responsibilities

Lead organizational change management planning and execution for a global transformation initiative.
Conduct stakeholder impact assessments and change impact analyses; develop stakeholder personas and audience segmentation strategies.
Assess organizational readiness, identify adoption risks and resistance points, and develop mitigation strategies.
Create change adoption, engagement, and reinforcement strategies; support business readiness planning and deployment.
Establish change metrics and track adoption and engagement.
Facilitate stakeholder workshops, meetings, focus groups, and feedback sessions.
Develop and execute integrated communications strategies aligned with program milestones and rollout activities.
Create communication plans, messaging frameworks, communication schedules, and stakeholder engagement approaches.
Develop communication materials, including executive presentations, leadership updates, email campaigns, FAQs, talking points, internal website and intranet content, awareness materials, stakeholder briefings, training materials, and change and readiness communications.
Support development of educational and multimedia content, including videos, to explain upcoming changes.
Tailor messaging and communication approaches to different stakeholder groups and determine appropriate communication channels.
Coordinate communications across global regions, business units, and functional teams; coordinate with translation teams when multiple languages are needed.
Support creation and maintenance of program communication channels, including internal website content and stakeholder engagement forums.
Develop readiness, training, and adoption approaches and support engagement across stakeholder groups, regions, and business units.
Work with subject matter experts to translate complex project changes into clear, audience-appropriate messaging.
Monitor stakeholder feedback and provide recommendations to program leadership.
Support rollout, stabilization, and organizational readiness activities.
Partner with Program Management, Communications, Learning & Development, Translation, Technology, and Business teams.
Prepare executive-level updates and governance materials; support leadership engagement and sponsor communications.
Contribute to risk, issue, dependency, and stakeholder management activities.
Maintain communications and change management deliverables aligned with program objectives and timelines.
Manage multiple communication and stakeholder engagement streams simultaneously.