Ocean Operations Senior Agent
About The Position
Our Philadelphia Branch in Sharon Hill, PA has an excellent opportunity for an Ocean Operations Senior Operations Agent. We are looking for a dedicated team player for the ocean cargo department. The ideal candidate would have two or more years of work experience in ocean freight forwarding, but we are willing train a candidate with excellent communication, organizational, and customer service skills. Very good interpersonal skills, a positive, professional demeanor, attention to detail, and the ability to multi-task and handle quickly changing priorities are essential for success. The position will report to the Manager of the Philadelphia Ocean Department.
Requirements
- High school graduate or GED, or equivalency certificate, or significant relevant or appropriate working experience.
- Strong PC skills – MS Word, MS Excel, MS Outlook, MS SharePoint, AS400 knowledge
- Strong interpersonal, verbal and written communications, customer service and teamwork skills, with professional, positive, and motivated demeanor
- Commitment to the appropriate sense of urgency to complete assignments with accuracy and efficiency
- Strong organizational skills with superior attention to details and follow-up
- Able to multitask and effectively handle changing priorities under pressure
- Ability to understand, develop and maintain multi-cultural relationships.
- Patience – able to deal with complex processes that may involve multiple levels of approval
- Must be available to work flexible scheduled hours and days depending upon customer demands.
- Satisfactory Performance Review history
Nice To Haves
- 2+ years’ freight-forwarding industry experience in ocean cargo operations preferred, but not mandatory
- Experience in FCL / LCL Ocean Cargo logistics and documentation preferred, but not mandatory
- Experience with steamship lines' Bill of Lading and INCO terms preferred, but not mandatory
- Experience with Ocean accounting preferred, but not mandatory
Responsibilities
- Identify, organize and coordinate customer shipping requirements.
- Accurately and efficiently prepare documents for ocean export shipments; and import documents for distribution to Brokerage Operations and/or customers’ Brokers.
- Accurately and timely prepare invoices; and all required AS-400 database entries.
- Effectively coordinate pickup and delivery orders with steamship, trucking, rail, and warehouse companies.
- Provide professional, timely, and high-quality customer service through daily communication with customer via phone and email.
- Communicate effectively with internal departments, other regional branches and offices, and all external contacts; Interact professionally with co-workers and others at all times.
- Effectively interface and consult with the Customs Brokerage Department to obtain technical guidance for regulatory compliance purposes as required by agencies including the EAR and U.S. Customs.
- Provide rates to internal and external customers, direct contact with customer.
- Perform specific and assigned operations and administrative tasks to provide high quality customer service while meeting the Company’s goals.
- Account management, shipment coordination and tracking, and reporting.
Benefits
- Medical, Dental, and Vision beginning the 1st of the month after 30 days.
- 401k with a company match
- Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
- Generous Vacation and Sick time.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
