Ocean Import Agent

CMA CGM • Mississauga, ON

2d

About The Position

CEVA Logistics is a leading global logistics company with a comprehensive range of services including contract logistics, freight forwarding, and transportation management. The company emphasizes a culture of Boldness, Imagination, Exemplary, and Excellence, fostering a diverse and inclusive work environment for its 110,000 employees worldwide. CEVA encourages career growth and offers opportunities to shape the future of global trade. The Ocean Import Agent role is focused on providing freight forwarding expertise to clients, establishing and developing client relationships, and optimizing customer service.

Requirements

• High School Diploma or post-secondary Diploma
• 3-5 years related experience in international freight forwarding
• Proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Excellent Numerical and analytical skills

Responsibilities

• Ensure client satisfaction and maintain relationships with clients.
• Optimize customer service through quick, efficient, courteous service, and information exactness.
• Check documentation to ensure compliance with requirements.
• Issue necessary documentation respecting instructions and regulations.
• Keep specific reports updated (internal or external).
• Keep track of reports up to destination and inform clients of developments.
• Process billing according to client rates.
• Partner and engage with department supervisors to implement and service clients.
• Develop and maintain relationships with carriers/suppliers to ensure best possible rates and service options.
• Assist the department Team Lead/Supervisor in different areas.
• Ensure adherence to ISO procedures.
• Perform other duties as assigned by the immediate supervisor/manager.

Benefits

• Competitive Paid Time Off
• 401(k)
• Health insurance
• Employee benefits platform offering discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
• Pet insurance
• Competitive Compensation Package
• Comprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED