Ocean Freight Coordinator

Rhenus Logistics • Richmond, BC

4d

About The Position

This role involves coordinating Ocean Freight shipments from origin to destination, encompassing booking, documentation, pre-alerts, tracking, and delivery. The position also supports Air Freight shipments and requires coordination with various service providers. Key responsibilities include customer communication, preparing shipping documentation, monitoring shipments, negotiating freight rates, reconciling costs, invoicing, and assisting with claims. The role demands strong organizational skills, attention to detail, and the ability to resolve operational issues while maintaining excellent customer service.

Requirements

• 3+ years of experience in freight forwarding or logistics, with strong experience in Ocean Freight operations.
• Solid understanding of international freight forwarding processes, documentation, and shipment coordination.
• Experience working with ocean carriers, airlines, agents, trucking companies, and other logistics service providers.
• Strong customer service and communication skills.
• Excellent organization and time management skills, with the ability to manage multiple shipments and priorities.
• Strong attention to detail and accuracy, particularly with shipping documentation and financial transactions.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.

Nice To Haves

• Air Freight experience is considered a strong asset.
• Bachelor's degree in Supply Chain Management, Logistics, or a related field is preferred; equivalent experience will be considered.

Responsibilities

• Coordinate Ocean Freight shipments from origin to destination, including booking, documentation, pre-alerts, tracking, and delivery.
• Support Air Freight shipments and coordinate with airlines, agents, truckers, and other service providers as required.
• Communicate with customers, overseas agents, carriers, and internal teams to ensure timely and accurate shipment information.
• Prepare and issue shipping documentation, including Bills of Lading, Air Waybills, pre-alerts, and other required documents.
• Monitor shipments and provide regular status updates to customers and internal stakeholders.
• Coordinate and follow up on pickups, deliveries, and Proofs of Delivery (PODs).
• Obtain and negotiate freight rates with carriers and service providers to support competitive pricing.
• Review and reconcile shipment costs, pending charges, payables, and profit-share requests.
• Prepare and issue customer invoices accurately and on time.
• Assist with claims and other shipment-related issues, ensuring appropriate follow-up and resolution.
• Maintain accurate client status reports and shipment files.
• Ensure files are completed and closed accurately and within established timelines.
• Identify and resolve operational issues while maintaining a high level of customer service.
• Perform other logistics-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level