Ocean Activities Attendant, Oka Hoya

Four Seasons Hotels and Resorts • Naples, FL

9d • Onsite

About The Position

This position reports to the Ocean Activities Supervisor and supports the daily operations of all aquatic offerings on the property. As an integral member of the water activities team, you will assist in the delivery, coordination, and safe execution of programs, activities, and events designed to provide an enjoyable and secure experience for all participants.

Requirements

• Ability to lift 50 pounds.
• A genuine commitment to providing exceptional service to residents, guests, and colleagues.
• Ability to perform effectively under pressure, manage priorities, and adapt to changing operational conditions while maintaining a positive attitude.
• Proficiency in communication, adherence to procedures, and compliance with safety standards.
• Flexibility in scheduling, including availability on weekends and holidays.
• Legal authorization to work in the United States is required.

Responsibilities

• Deliver the highest level of customer service when interacting with residents, hotel guests, and community visitors.
• Provide accurate and informative guidance related to ocean awareness, ocean ecology, environmental practices, water safety, and general knowledge of the region, ocean, and resort.
• Assist in the facilitation and execution of aquatic programs for residents and guests, ensuring optimal utilization of facility offerings while supporting innovation and excellence in guest experiences.
• Promote and support revenue-generating services by effectively communicating program offerings, assisting with reservations, and upholding service standards for all Ocean Activities programs.
• Maintain all required certifications and consistently comply with mandatory safety protocols and performance standards.
• Participate in ongoing performance evaluations and training opportunities to support personal and departmental development.
• Contribute to a positive and professional working environment by demonstrating strong teamwork, reliability, and adherence to operational requirements.
• Participate in regular staff trainings and safety drills.
• Assist in promptly resolving guest concerns with professionalism and accuracy.
• Complete incident reports, safety documentation, and equipment logs as required.
• Demonstrate a friendly, positive attitude when interacting with customers and team members.
• Approachable and easy to communicate with in fast-paced environments.
• Build strong relationships through polite, respectful, and upbeat interactions.

Benefits

• Lucrative salary!
• Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel stays around the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed