Occupational Health Manager
About The Position
The Occupational Health Manager is a critical role responsible for managing Occupational Health operations, supervising the related staff, and bridging communication across departments within a growing urgent care group. This role requires deep experience in Occupational Health Operations (a minimum of 3-5 years is required) and a strong understanding of both the clinical and business aspects of Occupational Healthcare services. The Manager will ensure the facility operates efficiently, that staff maintain high-quality patient care, and will serve as a key liaison between departments. They must be adept at cross-functional skills to effectively manage results and processes across multiple clinic sites in collaboration with peer managers. Knowledge of medical practice and previous management experience are required. Essential skills include good communication, attention to detail, and the ability to effectively motivate and lead the team.
Requirements
- Minimum of 3-5 years of dedicated experience in Occupational Health Operations is required.
- Minimum of 1-2 years of management experience is required.
- Knowledge of medical practice and previous management experience are required.
- Essential skills include good communication, attention to detail, and the ability to effectively motivate and lead the team.
Nice To Haves
- Demonstrated technical knowledge of Occ Med testing and certifications (e.g., BAT, Spirometry, DOT protocols) is highly preferred.
- Bachelor's degree preferred.
- Demonstrate knowledge of the rationale of appropriate patient care and the ability to handle emergency situations calmly and effectively.
Responsibilities
- Effectively manage operational results and process consistency across multiple clinic sites through collaboration and partnership with peer managers and the Director of Operations.
- Interface with the billing department to ensure optimal clinic revenue; demonstrating an understanding of the medical billing cycle and revenue cycle management, particularly for Occ Med services.
- Review Occ Med Accounts Receivable (AR) and ensure clear communication and expectation setting with clients regarding their balances.
- Function as a clinic liaison with external businesses (employer-clients).
- Enforce company policies and procedures as a role model for the team.
- Manage Occupational Medicine supplies including inventory and ordering.
- Attend to the day-to-day management of the Occupational Medicine (Occ Med) side of the AFC Urgent Care PNW clinics.
- Apply expertise to optimize service delivery and patient as well as employer-client satisfaction.
- Utilize technical knowledge and certifications (or demonstrable familiarity) in specialized areas such as Breath Alcohol Testing (BAT), Drug Screens (including Federal/DOT), DOT Physicals, Spirometry, FIT testing, and other Occ Med protocols to guide clinical operations.
- Lead efforts to maintain and standardize process details and documentation for all Occupational Health services provided for employer-clients, ensuring compliance and clarity.
- Mentoring, coaching, and completing timely evaluation of performance for staff/direct reports as it relates to Occupational Medicine.
- Improve, implement, and maintain training standards for clinical staff within Occupational Medicine services to maintain competency and compliance in all procedures, ensuring that staff are adequately trained and cross-trained where appropriate.
- Coordinate with clinic managers to ensure proper staffing metrics are maintained.
- Auditing clinical practices and operations to ensure high-quality patient care.
- Provide white glove service to employer-clients and patients alike.
- Develop professional, clear protocols and ensure that this documentation is reflected comprehensively in our EMR system.
- Maintains and manages HIPAA, OSHA, and BOLI compliance at all times.
- Oversee schedule settings and set appropriate appointment times, optimizing clinical flow.
- The Occupational Health Manager is responsible for the hiring, coaching, and evaluation of non-provider staff working within their clinic.
Benefits
- Full-Time Health, Vision, and Dental Benefits Eligible
- Free Health Services provided by AFC Urgent Care PNW for employees, spouses, and dependents
- Traditional 401k Retirement plan, with 3% Employer Contribution
- 3 Weeks Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
