Occupancy Specialist

Chicago Housing Authority•Chicago, IL

3h•Hybrid

About The Position

The Occupancy Specialist is responsible for managing and monitoring waitlist activities as required by the Admissions and Continued Occupancy Policy and Procedures. Additionally, the Occupancy Specialist II is responsible for creating training material, facilitating trainings, and performing user acceptance testing.

Requirements

Graduation from an accredited college or university with a bachelor’s degree in urban planning, public policy, business administration, public administration, or a related field, with a minimum of two years transferable work experience, OR an equivalent four years of combined college education, and a minimum of five years transferrable work experience (in lieu of a bachelor’s degree).
Highly effective communication and customer service skills.
Ability to work well on team-oriented projects as well as individual projects.
Advanced verbal and written communication skills.
Effective problem-solving and organizational skills.
Ability to exercise objective judgment and discretion.
Ability to meet and enforce deadlines.
Multi-tasking ability.
Ability to interpret, implement, and enforce procedures.
Strong computer skills (Microsoft Word, Excel, and PowerPoint, data entry).

Nice To Haves

Working knowledge of public housing Occupancy Standards, HUD regulations, CHA policies including Fair Housing and federal laws and regulations that prohibit discrimination against individuals with disabilities is preferred.
Experience working in Yardi is a plus.

Responsibilities

Issues appropriate waitlist names for outreach and screening.
Conduct process training for contactors regarding the leasing processes.
Monitors waitlist activity to ensure compliance with applicable policies, procedures, and processes.
Manage and maintain waitlist documentation for internal and external audits.
Conducts a Move-In Review Audit on electronic (and physical) documentation to ensure compliance with applicable policies for outreach, screening, and leasing.
Issues Compliant and Non-Compliant Audit Findings summarizing waitlist outcome details.
Maintains detailed knowledge of assigned portfolio’s leasing activity.
Timely and accurately document various waitlist management activity reports.
Provides detailed and summary data to assist with development of routine and adhoc reports, presentations, or other analysis for internal and external stakeholders.
Process and evaluate criminal (and credit background) reports for applicants and residents.
Process resident requests for lease additions, split transfers, transfers, and residuals.
Conducts Waitlist Appeals and Individualized Assessments that include reviewing and analyzing all mitigating circumstances and other information, prepare summary reports and make recommendations for waitlist reinstatement or denial.
Participate in meetings to revise policies and procedures.
Makes recommendations, and assists with development of templates, forms, letters, etc.
Creates training material to explain the process for new initiatives and existing procedures.
Participates and facilitates live and online training sessions.
Works with the Data Analytics team and IT to test/replicate system errors, perform User Acceptance Testing, and document results for various organizational systems (i.e. Yardi, application and administration portals, CHA website, etc.).
Responsible for researching and responding to requests for information from internal/external stakeholders (i.e. Co-workers, Applicants/residents, Access Living, Elected Officials).
Responsible for working with ITS/Communications to maintain up-to-date information on CHA internet/intranet (i.e. application, senior site listing, etc.).
Respond to clients via telephone, e-mail, fax, correspondence, and in-person.
Process requests for mitigation hearings, lease additions, split transfers, transfers, and residuals.
Performs all other duties and projects assigned.

Benefits

Vacation, Sick and Personal, competitive PTO package
Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability Insurance
Long-Term Care Insurance
Pet Insurance
Parking Transit
Prepaid Legal Services
Brightstar 529 College Savings Plan
Identity Theft Protection
Hospital Indemnity Insurance
Voluntary Critical Illness Insurance
Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago