Occupancy Specialist

Ball State University•Muncie, IN

2d•$17 - $18•Onsite

About The Position

Housing and Residence Life is seeking a detail-oriented, student-focused professional to join our Business Operations team as a Housing Occupancy Specialist. In this role, you'll help manage housing assignments, contracts, room changes, accommodations, exemptions, and occupancy processes that directly impact the student experience. You'll collaborate with students, families, campus partners, and HRL staff while serving as a subject matter expert on housing systems, data, and processes. This position is ideal for someone who enjoys problem-solving, working with data and systems, providing exceptional customer service, and helping students navigate important housing decisions throughout their university journey. Candidates for searches must have current authorization to be employed in the United States without employer sponsorship.

Requirements

Associate’s degree or an equivalent combination of education and experience.
1-3 years of related experience.
Current authorization to be employed in the United States without employer sponsorship.

Nice To Haves

Bachelor’s Degree from an accredited institution.
Experience with StarRez or other housing management software, Banner, advanced work processing experience with Microsoft products including Word, Excel, Power Point.
Experience using/managing databases.

Responsibilities

Utilize the housing management system to manage housing contracts, leases, and occupancy processes for all university-owned and university-operated property.
Assist students and their support network through all aspects of the housing contract process.
Manage housing assignments, processing A/C requests, cancellations, and room changes.
Assist with the administration and processing of residency exemptions, ADA accommodation requests, ESA requests, and contract cancellations and appeals.
Serve as subject matter experts on housing management system processes, data collection, and report writing.
Collaborate with Associate Director for Business Operations on management of housing assignments for new and returning students in traditional or apartment communities.
Work with Students and families in person, verbally, and in writing to resolve housing contract questions and concerns.
Work with HRL staff on administrative processes including room moves, contract cancellations, residency exemptions, and appeals.
Work with key campus stakeholders on specialty housing.
Work with the Assistant Director for Fiscal Operations regarding student room and board billing and account adjustments.
Calculate and enter room and board charges, refunds, and forfeiture penalties into the Bursar account receivable system.
Coordinate with other offices as needed to serve as point person regarding any cancellation penalty inquiry.
Maintain accurate data and critical stats regarding student occupancy, new contracts, forfeitures, and cancellations in order to determine data trends.
Resolve procedural issues promptly via an understanding of the business practices workflow within the department.
Assist in the de-escalation of situations as needed.
Verify student registration status, track and communicate expectations to students.
Support University Apartments through lease processes, billing of monthly rent, summer storage, summer contract addendums, etc.
Support function of business operations through writing, running, interpreting, and dispersing housing management system reports and trends as needed.
Provide expertise, guidance, training, and documentation on housing management system processes and procedures.
Support summer and conference operations through bookings, conference agreements, summer and break housing agreements and other summer business operation processes and procedures.
Provide administrative support as needed to the business operations area of HRL.
Assist in answering phones and greeting walk-in clients.
Other duties as assigned.
Maintain regular and predicted attendance.

Benefits

Paid 10 to 24 vacation days
12 sick days
10 holidays a year
Paid parental leave (6 weeks)
Affordable health and dental insurance
Robust long-term disability and life insurance plans
Range of retirement benefits
90 percent of your child's (or children's) undergraduate college tuition at Ball State
100 percent of the tuition costs for you to earn your undergraduate degree
80 percent of your graduate tuition
Comprehensive medical and dental plans
Health Savings Account (with employer contribution)
Wellness programs