Occupancy Specialist/Property Manager

Lutheran Social Services of WI & Upper MI•Harvey, MI

6d•Hybrid

About The Position

Lutheran Social Services of WI & Upper MI is seeking an Occupancy Specialist / Property Manager to join their Housing Team. This role will provide property management services for two properties: Cherry Creek in Harvey, Michigan, and Oakwood Village in Marquette, MI. The position is primarily Monday through Friday, 32 hours a week, first shift, with a somewhat flexible schedule and is benefit-eligible.

Requirements

Graduation from high school or GED equivalency.
Previous experience in property management and/or working with customers in a similar setting.
Strong administrative skills.
High attention to detail.
Valid driver's license and reliable transportation.
Satisfactory driving record per LSS Driver Safety Procedure.
Ability to meet LSS auto insurance requirements.
Must attend and pass the Certified Occupancy Specialist training as assigned.

Nice To Haves

Public Service Loan Forgiveness (PSLF) eligibility for employees of non-profit agencies.
Loans eligible for forgiveness after 10 years of on-time, consistent payments through an income-based repayment plan.

Responsibilities

Serve as a representative of the agency and properties/programs to internal and external customers, establishing and maintaining appropriate relationships with stakeholders.
Manage tenant and stakeholder issues and concerns related to the property and tenant relations, working independently and with supervisory staff to address concerns consistently and timely.
Enforce lease requirements and project rules with supervisory assistance.
Collaborate with team members to support the Business Unit and Continuum of Care model.
Successfully complete HUD Certified Occupancy Specialist training as assigned.
Maintain working knowledge of HUD handbook(s) and implement requirements.
Market and promote projects to ensure occupancy rates meet or exceed budget.
Implement administrative rules for occupancy of projects.
Collect all payments, including security deposits, pet deposits, damage payments, and monthly rents.
Record all payments received and prepare accurate electronic monthly deposit reports, ensuring timely deposits.
Participate in credit card processing of payments following established protocols.
Receive, review, and provide feedback on monthly project financial reports, monitoring for accuracy of charges and income.
Communicate any discrepancies or areas of concern to supervisory staff.
Obtain, review, and submit documentation for tenant certifications, leases, etc., ensuring accuracy.
Match third-party verified data against EIV data, investigating and resolving discrepancies.
Maintain a complete and accurate waiting list compliant with HUD regulations.
Ensure individual and project compliance with Fair Housing laws and participate in annual training.
Ensure compliance with administrative rules for occupancy, including income limits, screening checks, and income targeting requirements.
Ensure complete and compliant tenant files meeting LSS and HUD standards/regulations.
Implement LSS, HUD, and municipal expectations for project curb appeal and facility standards, performing direct services such as snow removal, weed pulling, and trash pickup.
Work with maintenance and supervisory staff to identify areas needing correction and work within the annual budget to meet identified needs, making budgetary recommendations.
Provide direct building services such as vacuuming, dusting, window washing, and bathroom cleaning.
Clean and prep unit turnovers as assigned.
Purchase project supplies in accordance with agency and funder expectations, working with supervisory staff to ensure budget compliance.
Prepare for and participate in all facility compliance inspections (e.g., HUD, WHEDA, MMAM, REAC, city, state).
Conduct apartment inspections per identified program expectations.
Be responsible for on-call/after-hours communications regarding facility and/or resident issues, responding appropriately to emergency calls within prescribed timelines.
Conduct and/or arrange for all required facility testing (e.g., fire extinguisher, elevator, sprinkler system, smoke detector testing and battery replacement, fire inspections).
Complete background and credit checks as assigned.
Ensure quality programming through best practice standards and contract/licensing requirements.
Complete all assigned training in the prescribed timeframe and seek additional training opportunities.
Coordinate participation in training with supervisory staff for appropriateness and budget compliance.
Maintain MSDS book for each assigned project.
Perform other duties as required/assigned.