Occupancy Planning Senior Analyst

JLL•Charlotte, NC

19h•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Occupancy Planning Senior Analyst provides operational support for JLL’s Occupancy Planning and Management platform, helping coordinate workplace planning initiatives, client engagement activities, reporting, and team processes across multiple regions. This role supports day-to-day occupancy planning operations through strong organization, communication, and process management while delivering light reporting and analytical support. The ideal candidate is highly collaborative, detail-oriented, and client-focused, with the ability to manage multiple priorities in a fast-paced environment. This position requires strong operational coordination skills, proactive communication, and the ability to foster productive relationships with clients, teammates, and cross-functional partners.

Requirements

Bachelor’s degree required
5–10 years of relevant experience in occupancy planning, workplace operations, facilities management, move management, project coordination, or related fields
Strong understanding of occupancy planning and workplace operations best practices
Familiarity with design, project management, facilities management, or architecture concepts
Experience supporting client-facing operations within corporate real estate or workplace environments preferred
High proficiency in Microsoft Excel, including complex formulas, pivot tables, advanced functions, and reporting
Proficiency in Microsoft PowerPoint, SharePoint, Visio and Word
Experience working with space management systems, including FMS
Strong written and verbal communication skills
Strong organizational, problem-solving, and customer service skills
Ability to work independently and collaboratively as part of a team
Self-motivated, dependable, and detail-oriented with the ability to manage multiple priorities and deadlines
Candidates must be authorized to work in the United States without sponsorship.
This position does not provide visa sponsorship.

Responsibilities

Facilitate onboarding of new hires to the Occupancy Planning team and maintain onboarding materials
Serve as a Subject Matter Expert (SME) for Space Sharing processes, including training, reporting, client coordination/ communication, and remediation protocols
Coordinate cross-regional workplace initiatives and operational tasks
Maintain and continuously improve occupancy planning tools and templates
Collaborate with cross-functional teams to support development of new tools, templates, and process improvements
Establish and maintain document retention systems and team management protocols
Support monthly and quarterly reporting activities
Act as an Occupancy Planning representative for workplace systems and related operational processes
Support miscellaneous operational and client requests as needed
Support occupancy planning process consistency and adherence to account deliverables
Serve as a resource for client design guidelines impact to OP
Support development request processes and coordination related to workplace systems and reporting
Participate in annual Occupancy Planning Playbook updates to ensure current processes and standards are documented
Organize and facilitate training sessions and meetings for cross-regional teams
Maintain team distribution lists and communication resources
Function as a liaison for Lines of Business (LOB) client contacts and occupancy planning stakeholders
Coordinate and facilitate recurring stakeholder forums and any other communications
Maintain and update stakeholder guidance documentation and communication resources
Respond promptly to client inquiries and operational requests with a solution-oriented approach
Foster strong working relationships with clients, partners, and internal teams through proactive communication and dependable follow-through
Support development and coordination of monthly and quarterly client deliverables
Assist with reporting, data validation, and presentation materials
Ensure accuracy and consistency across occupancy planning documentation and reporting outputs