Occupancy Planning & Move Manager

JLL•Calgary, AB

10d•Onsite

About The Position

JLL is hiring an experienced facilities management professional to lead the occupancy planning and move management strategy for a prominent energy sector client across its portfolio. This role will be critical in building an exceptional relationship with the client and serving as a key contact. We will rely on your expertise to optimize space, drive process improvements and manage complex relocations while providing financial oversight to this area. You will provide a "boots on the ground" perspective to the facilities management team and client for all move activities, and ensures quality service delivery and acts as an effective "change agent". This role requires being on-site at the client's office (downtown) 5 days/week.

Requirements

6+ years in occupancy planning, facility, project, or construction management in Corporate Real Estate
Proficient in CAD/CAFM technology with move management module and/or facilities management systems
Strong Microsoft Excel, Project, and Office Suite skills
Working knowledge of architectural drawings, furniture planning, and space planning concepts
Understanding of RFP/RFQ documents, contracts, and proposal terminology
5 days on-site per week required
Flexibility with work hours and travel as needed
Ability to drive to client sites within region
Must work outside normal business hours when required
Physical ability to walk distances, stand extended periods, stoop, kneel, crouch, crawl
Ability to lift/carry 25 lbs regularly; occasionally lift/move 10-50 lbs
May occasionally work in outside weather conditions

Nice To Haves

Background in occupancy planning, project management, construction, architecture, or strategy planning preferred

Responsibilities

Analyze client portfolio and identify space optimization opportunities
Develop and implement occupancy strategies with CRE Leadership
Track headcount projections (1-3 year horizon) and forecast supply/capacity
Create Migration and Stack Plans; develop Regional Occupancy Plan of Record
Manage space allocation per master plans for relocations, remodeling, and rental space moves
Conduct Site Audit Data reviews (seat assignments, occupancy, vacancy) with Facilities Management
Apply and educate stakeholders on space policies, standards, and protocols
Manage project staffing, scheduling, scope, and budgets; handle change orders proactively
Review and approve timesheets, invoices, and project reports for client submission
Facilitate project kick-offs with internal staff and stakeholders
Participate in quarterly budget reviews; maintain revenue status across multiple projects
Develop quality plans for each account; monitor service delivery results
Complete all internal project close-out activities and documentation
Manage all relocation activities: planning, scheduling, implementation, and post-move support
Ensure OP Playbook and RPM operations manual are current and followed
Prepare RFPs and manage vendor procurement (technology, telephony, furniture, etc.)
Evaluate vendor compliance with performance standards
Manage furniture plans, budgets, installation, and quality control through punch lists
Oversee CAFM system data input to maintain accurate occupancy information
Coordinate work orders, small projects, furniture reconfigurations, and space enhancements
Provide on-site move support: signage, directions, issue resolution
Serve as primary client relationship manager; represent JLL at leadership level
Manage expectations, provide constructive feedback, and identify improvement opportunities
Establish regular communication channels with clients, partners, and internal teams
Coordinate seamless transitions and facilitate clear communication across OP, RPM, and Facilities teams
Work with platform support to maintain CAD/CAFM drawings and CAFM database with required detail
Coordinate updates to record drawings as spaces are remodeled
Track and report floor occupancy by department for cost allocation
Support design of productive workspaces aligned with organizational objectives
Manage asset divestment when buildings are sold or vacated