OC Wrap QA Support Specialist

SOUTH COAST COMMUNITY SERVICES•Placentia, CA

3h•$29 - $35

About The Position

The Quality Assurance Support Specialist supports the Program Director/Manager in maintaining continuous quality assurance, contract compliance, and quality improvement for the Orange County Wraparound program. The position coordinates documentation and billing processes, reviews records for accuracy and Wraparound fidelity, monitors service utilization and referrals, and maintains systems for outcome measurement and reporting. The manager organizes program administrative functions and supervises assigned staff supporting documentation and billing.

Requirements

High school diploma required.
At least one year of experience in data entry, basic accounting, filing, and other office functions.
Proficiency with applicable mental health documentation, Medi-Cal billing requirements, and managed care systems.
Proficiency with program assessment, outcome measures, and data analysis.
Valid California driver’s license and proof of automobile insurance.
Complete CPR/First Aid certification within the first 30 days of employment.

Nice To Haves

Bachelor’s degree in business administration or a related field preferred.
Familiarity with the Wraparound process and practices preferred.

Responsibilities

Assist the Program Director with the design, implementation, and maintenance of continuous quality improvement and outcome-based services.
Assist the Program Director with continuous quality assurance and contract compliance for the OC Wraparound program.
Provide guidance and coordination to satisfy quality improvement and quality assurance standards and requirements.
Assist Supervisors in maintaining accountability for agency and program policies and procedures.
Monitor service utilization and referrals.
Develop and use outcome measures in consultation with the Program Director and county contract agencies; ensure data collection instruments, including satisfaction surveys and the Wraparound Fidelity Index demonstration project, are completed and collected on time.
Assist the Program Director with tracking outcome measures and data for the OC Wraparound program.
Establish and implement monitors to ensure Plan of Care and other documents requiring Wraparound Supervisor signature or approval are accurate and timely.
Compile monthly service reports in accordance with the contract and provide feedback to the Program Director and Wraparound Supervisors.
Compile and route program and contractual documentation in accordance with the agreement.
Attend scheduled supervisor meetings, meetings with the contract administrator and/or WIRT meetings as determined by the Program Director, and scheduled trainings as determined by the Program Director.
Participate in training and ensure Care Coordinators, Parent Partners, and Youth Partners participate in training in accordance with the contract.
Maintain Wraparound OC records, assessments, reports, expenditure records, monthly internal file audits, personnel records, scheduling and referral information, and billing and collections for services rendered.
Ensure compliance with contract regulations regarding documentation and billing services.
Purchase and inventory billing supplies.
Input Special Incident Report (SIR) data and generate reports for internal administrators and outside agencies as needed.
Perform other related duties as required and assigned.