Observability / DevOps Advisor

Intact FCMontreal, QC
CA$101,800 - CA$124,400Hybrid

About The Position

The SRE & Operational Intelligence team designs and implements practices and platforms that improve the reliability and performance of our on-premises and cloud applications, services, and infrastructure for our customers and users. Within this team, we are seeking an Observability / DevOps Advisor who will support Intact’s support, operations, and development teams in fully leveraging our solutions and expertise, while helping evolve our ecosystem.

Requirements

  • At least 5 years of experience in a developer, DevOps, and/or observability role
  • Strong experience and interest in support and operations, ideally in a large enterprise environment with multiple cross-functional teams
  • Solid experience designing CI/CD pipelines with Terraform, including designing and maintaining modules that facilitate pipeline adoption and reuse
  • Experience using artificial intelligence in an enterprise or software development context (ML, GenAI, and AI agents)
  • Bilingual (French and English): Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.
  • Must be eligible to work in Canada

Nice To Haves

  • Experience with Dynatrace or similar application and service observability (APM) solutions
  • Experience with Elasticsearch or similar log management solutions
  • Experience producing and working with telemetry signals (traces, logs, metrics, events, etc.)
  • Experience with IT service management (ITSM), configuration management (CMDB), incident management, and notification platforms
  • Experience defining KPIs and service level objectives (SLA, SLO, SLI)
  • Experience with AWS, Azure, GCP, Kubernetes, and OpenShift
  • Experience with networking, routing/switching, and cybersecurity infrastructure
  • Experience in Java, Python, and SQL
  • Experience with diagramming, dashboards, and reporting
  • Experience delivering team training and knowledge transfer
  • Experience in cybersecurity and vulnerability detection

Responsibilities

  • Support teams during production incidents and help prevent future incidents by leveraging our observability platforms and industry best practices
  • Onboard new teams, applications, services, and infrastructure components onto our observability and SRE platforms, with a strong focus on CI/CD pipelines and the use of artificial intelligence
  • Enhance our observability platforms, tools, pipelines, practices, documentation, training materials, and our use of artificial intelligence

Benefits

  • Flexible work arrangements and a hybrid work model
  • Possibility to purchase up to 5 extra days off per year
  • Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
  • Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
  • Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%
  • Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares
  • Defined benefit pension plan
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