Observability / DevOps Advisor

Intact FC • Montreal, QC

37d • CA$101,800 - CA$124,400 • Hybrid

About The Position

The SRE & Operational Intelligence team designs and implements practices and platforms that improve the reliability and performance of our on-premises and cloud applications, services, and infrastructure for our customers and users. Within this team, we are seeking an Observability / DevOps Advisor who will support Intact’s support, operations, and development teams in fully leveraging our solutions and expertise, while helping evolve our ecosystem.

Requirements

• At least 5 years of experience in a developer, DevOps, and/or observability role
• Strong experience and interest in support and operations, ideally in a large enterprise environment with multiple cross-functional teams
• Solid experience designing CI/CD pipelines with Terraform, including designing and maintaining modules that facilitate pipeline adoption and reuse
• Experience using artificial intelligence in an enterprise or software development context (ML, GenAI, and AI agents)
• Bilingual (French and English): Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.
• Must be eligible to work in Canada

Nice To Haves

• Experience with Dynatrace or similar application and service observability (APM) solutions
• Experience with Elasticsearch or similar log management solutions
• Experience producing and working with telemetry signals (traces, logs, metrics, events, etc.)
• Experience with IT service management (ITSM), configuration management (CMDB), incident management, and notification platforms
• Experience defining KPIs and service level objectives (SLA, SLO, SLI)
• Experience with AWS, Azure, GCP, Kubernetes, and OpenShift
• Experience with networking, routing/switching, and cybersecurity infrastructure
• Experience in Java, Python, and SQL
• Experience with diagramming, dashboards, and reporting
• Experience delivering team training and knowledge transfer
• Experience in cybersecurity and vulnerability detection

Responsibilities

• Support teams during production incidents and help prevent future incidents by leveraging our observability platforms and industry best practices
• Onboard new teams, applications, services, and infrastructure components onto our observability and SRE platforms, with a strong focus on CI/CD pipelines and the use of artificial intelligence
• Enhance our observability platforms, tools, pipelines, practices, documentation, training materials, and our use of artificial intelligence

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares
• Defined benefit pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed