Observability and Performance Engineer

eTelligent Group LLC • Washington, DC

1d • Hybrid

About The Position

The Observability and Performance Engineer will help the team detect platform problems before they affect users. The role builds dashboards and alerts, establishes normal API behavior, and helps demonstrate that the platform can handle Filing Season demand. A senior operations lead will guide the work. The position is hybrid in the Washington, DC Metro Area, with work at IRS facilities and approved remote locations. U.S. citizenship is required, and the employee must be able to obtain and maintain an IRS Moderate Background Investigation (MBI)/Public Trust and meet IRS suitability and residency requirements.

Requirements

• 1 to 3 years of experience in monitoring, operations, site reliability, or performance testing.
• Experience with at least one monitoring or logging tool, such as AppDynamics, ELK or Elastic, Splunk, Grafana, Prometheus, or Dynatrace.
• Understanding of HTTP, APIs, latency, throughput, and error rates.
• Basic Linux knowledge and scripting experience in Python or Bash.
• Clear writing skills for reports and incident notes.
• Bachelor's degree in a technical field or equivalent experience.
• Ability to obtain and maintain an IRS Moderate Background Investigation (MBI), and meet IRS suitability and residency requirements.
• U.S. citizenship.

Nice To Haves

• Load testing experience with a tool such as JMeter, k6, Gatling, or LoadRunner.
• Experience monitoring an API gateway or middleware platform.
• An AppDynamics, Elastic, or cloud certification.
• An active IRS MBI or prior IRS work.

Responsibilities

• Build and maintain dashboards and alerts in AppDynamics and the ELK stack, and add Prometheus metrics for Kong.
• Establish normal profiles for each API, including volume, latency, and errors by hour and season, and tune alerts to catch drift while reducing noise.
• Help run a 60-day alert baseline intended to reduce auto-generated tickets seen by the IRS.
• Track certificate expiry dates and raise alerts 60, 30, and 14 days in advance.
• Collect performance data continuously, prepare weekly reviews, and support daily reviews during Filing Season.
• Help script and run load tests on webMethods and Kong before peak periods and migration waves.
• Pull logs and metrics to support incident triage and root cause analysis.
• Report monthly availability and performance against contract standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level