OB Behavorial Health Community Health Worker

NeighborHealth•Boston, MA

1d•$22 - $33•Hybrid

About The Position

NeighborHealth is seeking a Behavioral Health Community Health Worker (CHW) to support pregnant and postpartum patients who screen positive for perinatal depression or social isolation. This role is part of a perinatal behavioral health initiative focused on closing the gap between screening and engagement in Behavioral Health services. The CHW will provide timely, culturally responsive outreach, brief emotional support, and facilitation of connection to Behavioral Health care. The CHW will also support the development, refinement, and use of a multilingual, low-literacy patient toolkit designed to support emotional health and improve engagement in Behavioral Health care.

Requirements

High school diploma required
Minimum of 1–2 years of experience in community health, outreach, behavioral health support, or related field
Experience working with underserved, immigrant, or diverse populations
Strong interpersonal and communication skills, with the ability to build rapport and trust
Ability to handle sensitive and confidential information with professionalism
Strong organizational and follow-up skills
Ability to work independently and as part of a team
Proficiency in Microsoft Office Suite
Ability to work in a fast-paced environment

Nice To Haves

associate or bachelor’s degree in a related field preferred
Community Health Worker (CHW) certification or equivalent experience preferred
Experience with perinatal populations or women’s health
Experience in behavioral health or mental health outreach
Familiarity with EPIC or other electronic medical records
Experience using outreach tools such as phone, text, or community-based engagement
Experience developing or using patient education materials, toolkits, or culturally tailored health education resources
Spanish fluency strongly preferred; ability to communicate with a predominantly Spanish-speaking population

Responsibilities

Conduct outreach to pregnant and postpartum patients with positive depression (EPDS) or social isolation screenings
Initiate contact within established program timelines (e.g., within 7 days of identification)
Perform multiple outreach attempts and maintain follow-up as appropriate
Build trusting relationships through culturally responsive and trauma-informed communication
Provide brief, non-clinical emotional support to patients experiencing perinatal depression or social isolation
Normalize perinatal emotional health experiences and reduce stigma
Deliver low-literacy, culturally appropriate education using program materials and toolkits
Use the Calm & Connected Toolkit to guide patient conversations and reinforce coping strategies
Adapt toolkit content to meet patient language, literacy, and cultural need
Reinforce simple coping strategies that can be used at home
Support the development and refinement of the Calm & Connected Toolkit, including patient-facing materials and outreach tools
Provide feedback based on patient interactions to improve clarity, cultural relevance, and usability
Assist in testing and piloting toolkit materials with patients across language groups
Support translation and adaptation of materials into multiple languages
Ensure consistent use of toolkit materials during outreach and follow-up interactions
Facilitate warm handoffs to Behavioral Health services
Support patients in understanding Behavioral Health services and what to expect
Identify and help address barriers to attending Behavioral Health appointments
Conduct follow-up outreach to support successful connection to Behavioral Health care
Participate in team meetings, including high-risk OB rounds and care coordination discussions
Communicate patient barriers and engagement challenges to OB and Behavioral Health teams
Provide feedback on outreach workflows and patient engagement strategies
Collaborate with clinical and program leadership on development and implementation of patient education tools and outreach materials
Document all patient outreach, interactions, and outcomes accurately in EPIC
Track outreach attempts, successful contacts, and Behavioral Health connection outcomes
Support data collection for program evaluation, reporting, and quality improvement
Maintain accurate, standardized documentation to support program goals