OAR Float Supervisor

University of Rochester•Town of Brighton, NY

2d•Onsite

About The Position

The OAR Float Supervisor serves as management supervising the Outpatient Access Representative (OAR) Float Pool. This role involves coordinating daily/weekly assignments of up to 25 staff members who work at various medical offices across UR Medicine. The supervisor oversees daily operations, assists in developing efficient processes for managing float referrals and assignments, and compiles/analyzes statistics to prepare reports. They also assess operational needs of offices, participate in hiring and retention of float staff, and ensure adequate site staffing by adjusting coverage as needed. Additionally, the supervisor oversees training for float staff, collaborates with the Orientation team, works with the Billing office to meet budget expectations, and approves float payroll weekly. They supervise the progress of float OAR duties, including patient medical records, documentation for billing, and insurance-related documents. The role also involves collaborating with medical offices to streamline tasks, promote patient-centered care, identify concerns, and provide resolutions. Other duties as assigned.

Requirements

Bachelor's degree and 2 years of relevant experience required
Or equivalent combination of education and experience

Responsibilities

Serves as management supervising the Outpatient Access Representative (OAR) Float Pool.
Coordinating daily/weekly assignments of up to 25 staff as the OARs work at different medical offices across UR Medicine.
Supervises the daily operations for the OAR Float department.
Assists with the development of efficient processes to support and manage the flow from Float referrals through assignments.
Compiles and analyzes statistics, prepares analytical and evaluative reports, and writes operating or procedural manuals or instructions, as needed.
Assesses operational needs of the offices by working closely with leadership.
Participates in interviews, hiring and retention of Float staff.
Assists with ensuring sites are staffed, adjusting coverage when staffing issues or department requests arise.
Oversees training of the Float staff.
Participates in the development and coordination of training programs for Float staff.
Works with program leadership to make recommendations relative to performance evaluations.
Collaborates with Orientation team to ensure all Floats are assigned.
Works with the Billing office to ensure all budget expectations are met.
Maintains appropriate purchasing records and documentation, as needed.
Approves Float payroll on a weekly basis.
Supervises the progress of Float OAR duties including patient medical records, documentation for billing, and completion/submission of documents regarding patient care insurance.
Collaborates with medical offices to streamline tasks and promote patient and family centered care environment, by identifying areas of concern and providing resolution.
Other duties as assigned.