O&M Engineer

TEKsystems•Sierra Vista, AZ

2d•$55 - $55•Onsite

About The Position

This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret). Because an active or interim DoD clearance is required, U.S. Citizenship is required. TEKsystems is seeking a Sr. Operation and Management Network Software Engineer to join our AGUN team. The AGUN program is a highly demanding mission and requires expert technical and professional management to support the Army’s global wide area network and security infrastructure. You will be supporting a large and complex network migration and operations for the US Army. This role will include resolving service tickets on the AGUN system, providing prioritized validated/tested automated workflows to the Operations and Management Team, and providing operational support activities for a global network. You must be able to work a rotating shift to be eligible for this position.

Requirements

Active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
U.S. Citizenship is required
Must currently possess and be able to maintain an active DoD SECRET security clearance.
network operations
jira

Nice To Haves

Certified Cisco Network Professional (CCNP) or equivalent.
Demonstrated experience in Linux shell scripting.
Experience with GitLab source control and CI/CD pipeline development.
Experience using JIRA and Confluence.
Experience managing trouble tickets and escalations.
Experience with NetSecOps technologies including salt, git, Ansible, Terraform, Puppet and network element managers.
Network Performance Management (SNMP, NETMON, LiveAction)
Demonstrated experience in any two or more of the following: Netflow, Elastic, Kafka, Grafana, Prometheus, or Nexus Repo.
Demonstrate expertise in design and improvement of complex and geographically diverse enterprise networks.
Expert knowledge of US Army security requirements for network infrastructure

Responsibilities

Operate and maintain secure network solutions operated as a centralized enterprise capability for the US Army.
Support 24x7x365 AGUN operations focused on providing the Global Cyber Center (GCC) updates to facilitate command and control of the AGUN network.
Conduct standard policy and configuration changes to the AGUN network, common remediation or those workflows considered pre-approved and normal.
Provide management, triage, track, update workflows and service tickets in both JIRA Service Desk and GCC Service Now.
Provide situational awareness on status of ticket resolution, provide status updates and brief updates as directed by the GCC.
Escalate tickets and problems through the Jira Service Desk ticketing system to higher tier teams as required.
Partner with key stakeholders and technical experts to perform legacy environment discovery, assessing current capabilities, configurations, and requirements to provide tier III support for the Army global network.
Collect, investigate, and identify network optimization strategies and techniques to meet capacity and performance standards.