O&M Administrator

Solar Energy Solutions•Lexington, KY

2d•Onsite

About The Position

We are seeking a detail-oriented and proactive O&M Administrator to support our Operations & Maintenance team. This role is critical in ensuring efficient system performance, excellent customer service, and timely issue resolution. The ideal candidate will be comfortable managing helpdesk requests, coordinating RMAs, monitoring system performance, and engaging with customers to drive additional service opportunities. This role is in office at Lexington KY.

Requirements

2+ years of administrative, customer service, or operations experience (solar or construction industry preferred)
Strong organizational skills and attention to detail
Excellent communication skills (phone, email, and customer-facing)
Ability to multitask and manage competing priorities in a fast-paced environment
Proficiency in Microsoft Office and/or CRM systems

Nice To Haves

Experience with monitoring platforms or ticketing systems is a plus
Prior experience in solar O&M or renewable energy industry
Familiarity with inverter monitoring platforms and diagnostics
Experience handling RMAs or vendor coordination

Responsibilities

Serve as the first point of contact for O&M Helpdesk calls and inquiries
Monitor solar system performance and respond to alerts in a timely manner
Troubleshoot issues and escalate to field teams or technicians as needed
Coordinate and manage RMA (Return Merchandise Authorization) processes with vendors and customers
Maintain accurate records of service tickets, system issues, and resolutions
Proactively reach out to customers experiencing system alerts to offer O&M services and support
Assist in generating O&M sales opportunities and converting service needs into revenue
Collaborate with internal teams to ensure seamless communication and service delivery
Support reporting and documentation for system performance and maintenance activities