NY Support Center Coordinator

Shake Shack•New York, NY

1d•Onsite

About The Position

The NY Support Center Coordinator will manage the day-to-day operation of our office, all while creating and maintaining an uplifting and positive experience for our team. The NYSC Coordinator needs to be hospitality driven and passionate about helping people, organized and detailed oriented, able to multitask, and have a well-developed excellence reflex. This role sets the tone for our culture and office environment for our Team Members and Guests alike by serving as the receptionist, office manager, and engagement champion.

Requirements

Excellent verbal and written communication skills
Organized with strong prioritization skills, attention to detail, and ability to multitask
Microsoft Office Suite proficiency
Self-starter who looks for ways to do something better
Forward-thinking planner with a bias for action
Able to work independently, deal with ambiguity, and problem solve
Reliable, responsive, and willing to be present in the office Monday – Friday from 8:00 – 5:00 PM
Associate Degree preferred
At least 2 years of experience as a receptionist, in retail customer service, or in office administration.
Basic keyboarding or other repetitive motions
Lifting/pushing objects weighing over 10 lbs.
Climbing and working in awkward and cramped positions

Nice To Haves

Office management or hospitality customer service experience preferred.

Responsibilities

Greet all guests and team members and ensures every person has a great experience from the time they walk in the door until the time they leave.
Serves as the point of contact for questions about the Support Center and handles any verbal or written requests for assistance accessing or navigating the space from guests or team members.
Manage the office and facilities by handling everything from the purchasing and restocking of office supplies to the organization and tidying of conference rooms and common areas.
Oversee the smooth operation of all office equipment and systems.
Manages relationships with vendors that service office equipment and the facilities overall.
Oversee and manage a budget for expenses related to ordering supplies, shipping, vendor payments, etc.
Tracks vendor contracts and processes and codes invoices using Workday for on-time payments.
As issues or new needs are identified, generate ideas and create new processes to resolve problems and create efficiencies.
Occasionally support the Atlanta Support Center Coordinator in new hire onboarding, team member appreciation and recognition efforts, monthly Support Center meeting, office activities sponsored by Shacktivities, ERGs, or other departments, and other Support Center events as needed.

Benefits

Weekly Pay
Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance
Employer Paid Life and Disability Insurance
401k Plan with Company Match
Paid Time Off
Paid Parental Leave
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts
Development and Growth Opportunities