Nutritional Assistant I

American Addiction Centers

3d • $19 - $28 • Onsite

About The Position

This part-time position is responsible for providing high-quality patient service in assembling, distributing, and retrieving patient trays, as well as delivering nourishments and floor stock. The role involves interacting with patients, nursing staff, and other department associates to ensure patient needs are met accurately and efficiently, while adhering to dietary restrictions and hospital policies. The Nutritional Assistant plays a key role in guest relations and maintaining a positive patient experience.

Requirements

• High school graduate or GED
• 6 months in customer service field/office
• Good Computer skills and able to navigate on computer
• Good communication skills
• Detail and results orientated
• Strong organizational skills
• Mathematical competence
• Ability to communicate effectively; written and verbal
• Ability to speak, read and write English clearly and proficiently
• Have a neat and professional appearance
• Ability to work under stressful/difficult conditions
• Ability to meet time constraints in a fast pace environment
• Ability to work for significant periods of time
• Ability to communicate with various internal/external customers
• Ability to document
• Ability to read patient menus, names and logs
• Ability to spend majority of time standing and sitting
• Position requires constant hearing and seeing
• Position requires frequent bending, keying, reaching, speaking, standing, walking, lifting, carrying, kneeling and smelling
• Position requires occasional climbing and tasting
• Limited exposure to hazardous conditions
• Safety and sanitation when entering patients' rooms or kitchen
• Ability to handle various tasks simultaneously especially during peak hours
• Ability to move 50 pounds
• Ability to lift up to 35 pounds without assistance

Nice To Haves

• N/A

Responsibilities

• Assembles patient trays according to menu selections and dietary restrictions, ensuring accuracy and timeliness.
• Delivers meal carts and patient trays to assigned nursing areas, verifying diet and meal accuracy at the point of service.
• Retrieves patient trays and meal carts.
• Delivers nourishments and floor stock to assigned patients and units.
• Takes patient menu selections, confirms needs/requests, and discusses delivery times with nursing or department associates.
• Assists patients with opening containers and removing lids as needed.
• Communicates incorrect or missing items to the kitchen and patient needs to nursing.
• Maintains professional appearance and follows department uniform policy.
• Demonstrates a caring attitude and responds positively to requests to maximize the dining experience.
• Assists with training of other associates.
• Attends scheduled huddles, in-services, and meetings, and participates in QA/CQI documentation.
• Takes and documents temperatures of steam table items, menu receipt, and tray delivery times.
• Completes annual CBTs and attends orientation and area-specific meetings.
• Learns and applies CQI principles to ensure customer satisfaction.
• Utilizes "Just for You" call system and Care Connection/CBord information for patient care.
• Delivers patient trays properly following the AIDET script.
• Communicates effectively with patients, families, nursing, guest service representatives, and tray line associates.
• Communicates special patient needs to dieticians and diet clerks.
• Assists dietician with monitoring patients on NPO, liquid diets, or calorie counts.
• Offers alternatives to menu selections as allowed on prescribed diets.
• Interacts with nursing to ensure patients' diet orders are accurate and food needs are met.
• Resolves patient concerns or complaints immediately or reports to supervisor.
• Maintains accurate information for each patient.

Benefits

• Comprehensive suite of Total Rewards
• Benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED