Nutrition Team Lead

WVU Medicine

2d•Onsite

About The Position

This position's daily tasks vary by the assigned area. Specific functions of a team leader may include the following: review call-offs and follow procedure for calling in replacements; reorganize tasks to cover vacancies; upholds policies of the department and WVUH; cash-out with cashiers; order food and supplies (web base, phone, pars); complete inventory; complete safety, sanitation and quality checks; oversee training; schedule catering assignments; carries department phone for patient orders; prepares food at the child care center; assists management in ensuring daily departmental objectives are achieved. Serves as departmental representative in the absence of supervisory staff.

Requirements

Must have a valid Food Service Worker Permit (FSWP) from Monongalia County Health Department (MCHD) prior to starting OR obtain a MCHD Temporary FSWP no later than the first Wednesday of employment and a permanent MCHD FSWP within 1 month of start date (next available class).
Must have a valid MCHD FSWP throughout employment.
Completes Monongalia County Health Department Person-in-Charge (PIC) training when assigned to attend.
Successfully pass WV DHHR Protected Services Record Check and WV CARES fingerprint-based criminal background check if assigned to Child Development Center, Chestnut Ridge Center, or Center for Hope and Healing.
Basic computer skills proficiency (email, VST, Cbord Odyssey/Micros, others as needed).
Basic math skills.
Ability to follow written and oral instruction.
Must be able to handle multiple tasks and direct other’s activities efficiently.
Ability to understand written and oral communication.

Nice To Haves

High School Diploma or Equivalent preferred.
Experience in area functioning as a lead preferred.

Responsibilities

Review call-offs and follow procedure for calling in replacements.
Reorganize tasks to cover vacancies.
Uphold policies of the department and WVUH.
Cash-out with cashiers.
Order food and supplies (web base, phone, pars).
Complete inventory.
Complete safety, sanitation and quality checks.
Oversee training.
Schedule catering assignments.
Carry department phone for patient orders.
Prepare food at the child care center.
Assist management in ensuring daily departmental objectives are achieved.
Serve as departmental representative in the absence of supervisory staff.
Ensure that products in assigned area meet department standards, including temperature monitoring, proper labeling, knowledge of ingredients, and how products should look and taste.
Ensure foods received meet quality specifications.
Follow all procedures for cashier cash-out, report discrepancies, and help investigate problems.
Check patient trays to ensure all requested items are served and monitor accuracy of special diet menus.
Ensure standardized portions are followed.
Follow all WVUH safety policies and ensure workers in the area also follow safety policies.
Report safety hazards and equipment failures in a timely manner.
Follow and enforce the Monongalia County Health Department Food Code, especially food labeling and dating, temperature documentation, proper stock rotation, hand washing, and glove changing.
Ensure that all cleaning chemicals are used properly.
Ensure workers in the assigned area have sanitizing solution at proper strength and wiping cloths stored in solution.
Ensure dish machine and Pot & Pan sink have chemicals at proper strength.
Keep the area clean and perform additional cleaning as needed.
Follow all WVUH Behavior Standards and ensure coworkers provide exemplary customer service.
Address customer concerns and complaints in a timely manner.
Follow-up with manager on customer service issues and suggestions for improvement.
Review daily call-off log and coordinate with manager regarding arrangements already made and/or begin making arrangements.
Complete additional tasks as needed to ensure department responsibilities are met.
Assign catered events to available staff.
Rearrange tasks to fairly distribute workload.
Effectively direct and coordinate the assignments of team members as required.
Work closely with management and staff in the assigned area.
Communicate effectively (respectful, honest, caring) with nursing and other hospital personnel that contact Nutrition Services.
Serve as departmental contact person/representative in the absence of management.
Ensure that the main department phone line is answered at all times.
Ensure that oldest products are utilized first to prevent waste.
Monitor food waste and recommend adjustments to production amounts to minimize waste.
Be aware of customers and surroundings to prevent loss/theft.
Work with manager to plan training of new employees and cross-training of current employees.
Conduct training personally or oversee training by another staff member.
Possess thorough familiarity and proficiency with all task assignments of the area where performing team leader responsibilities.
Possess the ability to safely operate all equipment utilized in the area where performing team leader responsibilities.
Possess the ability to effectively train others for task assignments in the area where performing team leader responsibilities.
Communicate well with management, coworkers, and other departments (particularly when answering the 75060 phone).
Be viewed as a team player by coworkers.