Nutrition Site Manager

AgeSpan•Lowell, MA

5d•$30 - $32•Hybrid

About The Position

AgeSpan has been supporting individuals' independence and desire to make their own decisions since 1974. We are a thought-leader and nationally known generator of new ideas, welcoming creativity and employee ideas. We offer a stimulating, friendly, and collaborative work environment with competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you are passionate about improving the lives of the elderly community and enjoy working in a mission-driven, diverse team, AgeSpan is the right place for you. Our work environment combines a supportive, collaborative culture that encourages diverse perspectives, a focus on innovation with recognized programs and solutions, encouragement of development through involvement and skill-building, and a satisfying work-life balance with flexible scheduling, generous paid time off, and wellness programs.

Requirements

B.A. and (2) years of relevant experience or High School diploma plus (5) years of operations and staff management preferred.
Strong Computer skills, Proficient with MS Office, internet usage, familiarity with database systems and spreadsheets.
Strong interpersonal, organizational and time management skills.
Strong written and verbal communications.
Creative problem-solving skills.
Must be flexible and able to adapt to changing circumstances.
Ability to work independently and as a team member.
Must have private transportation.
Experience working with an Older Adult population.
Serv-Safe Certified or successful completion within the first 6 months of employment.

Responsibilities

Work as a member of the Nutrition Department Team to support Nutrition Site Coordinators, Aides, Volunteers and Drivers and ensure the smooth operations of the Nutrition Program.
Participate in hiring, training, quality assurance and performance evaluation systems within the Nutrition Program.
Ensure that all Site Coordinators receive adequate training and support to perform basic job functions competently and professionally.
Maintain and enhance a culture of continuously improving service delivery for both internal and external Nutrition Program partners.
Coordinate and participate in the new staff hiring and orientation processes for the Nutrition program.
Provide regularly scheduled supervision to review job responsibilities and compliance with EOEA and AgeSpan standards.
Maintain open communication to gather feedback on new employee progress and discuss timelines.
Work in coordination with the Director of Nutrition Services to complete new employee six-month Progress Reports and make recommendations regarding regular employment status and termination of coaching period.
Implement Quality Assurance initiatives that apply to Site Coordinators, Site Aides and volunteers.
Complete annual performance evaluations of Site Coordinators and Site Aides.
Meet with experienced employees for remedial coaching and training.
Participate in the Progressive Discipline process.
Promote professional development and participate in agency staff recognition programs.
Manage the daily operations of the Meals on Wheels program, congregate dining sites and all AgeSpan Nutrition programs in an assigned area.
Ensure proper coverage of Home delivered meals and congregate dining sites through accurate scheduling and timely use of all field staff.
Regularly visit and monitor dining sites to review and direct all operations functions.
Coordinate the training, recruitment and orientation of new Site Coordinators, new drivers and volunteers under supervision.
Serve as primary back up for other Site Managers, understanding standard operations of all components of the AgeSpan Nutrition program to provide coverage at all locations.
Promote the Nutrition program through special events, presentations, and educational programs.
Participate in all staff meetings, training sessions and agency meetings to develop and implement goals, objectives, and guiding principles for the AgeSpan Nutrition program.
Develop and maintain relationships with staff at community organizations for effective partnerships.
Develop and maintain positive and collaborative relationships with internal staff members, particularly Home Care and SCO teams, to foster effective communications and partnerships.
Exhibit the highest level of Customer Service to all internal and external customers.
Maintain current knowledge of all federal, state and local regulations affecting the AgeSpan Nutrition program or clients.
Monitor delivery route sizes to ensure timely and efficient meal delivery.
Ensure all Site Coordinators, drivers and volunteers understand and follow safe food handling practices.
Complete data entry of updates and changes to consumer information in Nutrition Computer systems.
Participate in shared Team activities such as answering the phone, working with Team on Consumer No Responses, and providing Customer Service.
Complete annual Customer Service Surveys and document results.
Manage equipment and supplies inventory.
Facilitate monthly field staff meetings and in-service training as required.
Perform other duties as assigned.