Nutrition Services Specialist

SEH Saint Elizabeth Medical Center•Lawrenceburg, IN

5d•Onsite

About The Position

St. Elizabeth Healthcare is hiring a Nutrition Services Specialist to join our Dearborn Nutrition Services Team. This role is responsible for performing various functions within Nutrition Services, including customer service, nutrition assistance, call center operations, cooking, and serving. Job duties may vary daily due to staffing needs. The position also assists with project completion as required. A key aspect of this role is to demonstrate respect, dignity, kindness, and empathy in all interactions with patients, families, visitors, and colleagues, regardless of cultural background.

Requirements

High School Diploma or GED required
Ability to read with comprehension and follow written and verbal instructions
3 months experience including customer service responsibilities

Responsibilities

Delivers and serves meals and nourishments to patients professionally and courteously, adhering to scripting and service standards.
Resolves patient tray/order issues promptly and positively.
Instructs patients and families on the meal ordering system, providing correct menus and orienting them to dietary restrictions.
Assesses patients' ability to use the meal order system and follows up with nursing/nutrition staff if needed.
Assists patients and/or families with food orders, facilitating interpreter needs and special assistance.
Acts as a liaison between Nutrition, patients, and nursing units, communicating effectively with other departments.
Reports nutrient intake from meals and anticipates/responds to patient/team member needs.
Ensures quality control for the room service program, documenting data for performance improvement.
Orders and replenishes bulk food supplies on nursing units and retrieves completed meals from patient rooms.
Participates in patient tray assembly, line setup, and restocking.
Checks meals for accuracy, quality, portion, and diet compliance.
Monitors tray line support positions to ensure task completion.
Ensures timely dispatch of meal carts and efficient delivery.
Communicates with ambassadors regarding patient tray needs and urgent orders.
Ensures compliance with food safety practices, including proper temperatures, handling, and dating.
Prepares, assembles, and plates food items according to recipes and diet specifications.
Loads meal carts ensuring correct placement, silverware, timer, and time standards.
Delivers and retrieves patient meal tray carts and stocks to patient care units.
Processes utensils and dishware according to sanitary guidelines.
Re-stocks clean dishware in cafeteria, cook's, and trayline areas.
Performs janitorial tasks, including cleaning equipment, work surfaces, mopping, sweeping, and trash disposal.
Checks and documents equipment temperatures and chemical concentrations for quality control.
Performs Call Center Clerk duties, using software systems for meal orders, diet changes, and patient information updates.
Maintains the computerized diet office menu system (CBord) with admissions, transfers, discharges, and diet changes.
Processes reports and updates data.
Assists patients and/or families with meal orders via telephone, transposing orders into the CBord system.
Verifies meal orders meet diet orders and dietary parameters.
Coordinates Call Center workflow during peak volumes.
Mediates patient concerns regarding meal service and anticipates patient needs.
Serves food to cafeteria customers in compliance with portion control, safety, and sanitation procedures.
Prepares food, including short orders, for cafeteria service.
Maintains adequate food supplies for cafeteria customers.
Assists with catering functions, including inventory and stocking.
Records sales transactions on a computerized register.
Accurately receives cash and gives change.
Stocks supplies in the cafeteria.
Handles customer complaints in a timely and positive manner.
Prepares food items for customer self-service, ensuring adequate supply and quality.
Prepares, cooks, and serves food per customer order.
Guides servers on plating and presentation of menu items.
Stocks and rotates workstation with needed supplies and materials.
Assembles, measures, and prepares ingredients for station menu service.
Follows standardized recipes and assists with recipe development and testing.
Ensures food safety and cleanliness of workstation.