Nutrition Services Representative - PM

Mary Free Bed Rehabilitation Hospital•Grand Rapids, MI

10d•$17•Onsite

About The Position

The Nutrition Services Representative (NSR) is a hospitality role. The NRS is responsible for every aspect of serving patients. This includes getting meal selections, checking trays for accuracy, delivering and picking up of meal trays, assisting patients with tray setup, and conducting rounds for patient satisfaction. An NSR must have a kindness and respect for patients and be pleasant at all times in order to provide exceptional service.

Requirements

A high school diploma, GED or equivalent preferred, work permit may be required
Communication and customer service skills, good hand-eye coordination
Ability to follow written and oral directions
Ability to use standard measures required
Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in assigned department.
Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements relative to age-specific needs and to provide the care needed as described in the department’s policies and procedures.

Responsibilities

Performing all work duties and routines as assigned by the manager, including using various dietary utensils, equipment and supplies.
Assist in the preparation of meals.
Meet scheduled mealtimes and snack times.
Follow all policies and procedures, Federal and State regulations.
Perform all cleaning duties and follow cleaning schedule.
Assist in loading carts and serving meals.
Follow reporting procedures for equipment or supply needs, any item requiring replacement or repair, and any broken, unsafe, or malfunctioning equipment.
Attend all meetings or in-services needed.
Follow all safety regulations and codes.
Follow all infection control procedures.
Understand disaster procedures for drills and emergencies.
Embrace Diversity, Equity and Inclusion, by: Treating everyone with dignity and respect, Opening more doors to opportunities for underrepresented cultures, Growing talent and people, Evaluating and eliminating disparities, Taking action against injustices, bias and racism, Honoring our differences and how to collaborate, Educating staff, patients and the communities we care for, Restoring Hope and Freedom, together.
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.