Nutrition Services Associate

Fairview Health Services•Minneapolis, MN

5d•Onsite

About The Position

Fairview is looking for a Casual Nutrition Services Aide to join our team at our University of MN Medical Center East Bank Campus in Minneapolis, MN. The Nutrition Services Associate (NSA) serves as a liaison between the diet office, kitchen managers, and clinicians to enhance communication and improve patient satisfaction. The NSA supports patient's nutrition needs through fulfilling enteral nutrition and oral nutrition supplement orders, assisting patients with menu needs, answering questions about therapeutic diets, navigating the nutrition software, and other diet office duties.

Requirements

1 year of customer service experience

Nice To Haves

Enrolled in or completed health-related 2-year or 4-year degree program
1 year of health-related patient services experience
Registered Dietetic Technician

Responsibilities

Accurately fulfills enteral nutrition and oral nutrition supplement orders and delivers to units
Assists patients requiring additional support to order food and beverage items in alignment with the diet order
Adjusts menu requests to align with therapeutic diet guidelines and food allergies using the nutrition software
Supports patient and family members by gathering food preferences, answering questions about therapeutic diets, addressing service concerns and/or triaging to appropriate team members or managers as needed
Gathers data about calories and macronutrients consumed by patient if requested by clinical team
Demonstrates proficiency in knowledge of menu items, nutrition formulas and supplements, therapeutic diets, and use of the nutrition software
Communicates clinical concerns to the dietitians or other clinical team members
Unloads pallets of nutrition formulas and stocks nutrition formulary room supplies as needed
Identifies areas for process improvement to improve efficiency and accuracy of nutrition services and participates in process improvement as requested