Nutrition Services Associate Technician

Corewell Health • Trenton, MI

2d • Onsite

About The Position

Responsible for all aspects of patient meal service, which may include answering phones in the call center; assembling patient trays; cleaning and sanitizing dishes, pots and pans, equipment, and work areas; delivering and picking up patient meal trays; and requisitioning, receiving, and putting away stock. The role requires effective communication and excellent patient- and family-centered care and service.

The associate provides patient meal service, performs call center or dish room duties as assigned, maintains work areas and supplies, and transports food carts within the department and to patient care areas or other locations. The role may involve working independently and as part of a team, identifying opportunities to reduce waste and improve service, and meeting productivity, regulatory compliance, and service standards.

Requirements

• Must be able to read, write, speak, and communicate effectively in English.
• Requires hand-eye coordination and manual dexterity.
• Must be able to distinguish food types for therapeutic diets.
• Must be able to function in a crowded, physically demanding, fast-paced environment for extended periods.
• Must know or be willing to learn proper lifting techniques and safety precautions for equipment such as dish machines, extractors, and garbage disposals, as well as potentially hazardous cleaning products.
• Customer service focus.
• For call center duties: strong phone etiquette, service orientation, and computer skills.
• Must be able to prioritize and multitask while remaining focused in a busy, noisy environment.

Nice To Haves

• High school graduate or equivalent.
• Food service experience.
• Certification, licensure, or registration.
• For transporters only: driver’s license and hospital-required industrial truck permit.

Responsibilities

• Provide patient meal service, including portioning and presenting menu items, setting up the tray assembly station, assembling trays, transporting carts, delivering trays to patients, collecting soiled trays, and returning them to the kitchen.
• Stock, distribute, and collect patient menus.
• Answer multiple-line phones and enter patient selections into a computer while observing dietary restrictions and special needs.
• Obtain and document patient food and beverage selections, intake, and other preferences as directed.
• Break down soiled trays; wash, sanitize, and store pots and pans; operate the dish machine; and handle and stock clean service ware and equipment according to safety and sanitation standards.
• Collect and dispose of trash; sweep and mop floors; and clean and sanitize kitchen equipment.
• Maintain the work area by requisitioning, receiving, rotating, and putting away stock in accordance with safety and sanitation standards.
• Transport food carts within the department and to patient care areas or other assigned locations.
• Work independently and as part of a team.
• Identify and communicate opportunities for waste reduction and service improvements to leadership according to established guidelines.
• Meet productivity, regulatory compliance, and service standards for the assigned area.

Benefits

• Comprehensive benefits package to support financial, health, and work/life balance goals; eligibility depends on employment type and status.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed