Nutrition Service Attendant

Mass General Brigham•Boston, MA

2d•$19 - $27•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Join our Nutrition & Food Services team and make a meaningful impact on the patient experience every day. As a Patient Food Service Associate, you will help ensure patients receive nutritious meals that meet their dietary needs while providing exceptional customer service. This role serves as an important connection between patients, nursing staff, and the Nutrition team to support quality care, patient satisfaction, and safe food service operations.

Requirements

High School Diploma or equivalent preferred.
Previous experience in food service, hospitality, healthcare, or customer service preferred.
Experience working in a hospital or healthcare environment is a plus.
Strong customer service and interpersonal communication skills.
Ability to interact compassionately and professionally with patients of all ages and backgrounds.
Knowledge of food safety, sanitation, and infection prevention practices.
Ability to accurately follow diet orders and maintain attention to detail.
Strong organizational and time management skills with the ability to prioritize multiple tasks.
Ability to work independently while collaborating effectively with an interdisciplinary healthcare team.
Ability to stand, walk, push meal carts, and lift food service supplies throughout the workday.
Demonstrates an understanding of age-specific patient needs and provides meal service appropriate to each patient's developmental stage and nutritional requirements.
Maintains confidentiality and professionalism in accordance with organizational policies.

Responsibilities

Communicate patient diet orders and meal updates with the Nutrition Services - Data Center to ensure accurate meal preparation and delivery.
Verify that each patient receives the correct meal tray based on current diet orders and nutritional requirements.
Obtain meal trays for new admissions and patients whose diets have changed.
Deliver and retrieve patient meal trays in a timely, courteous, and professional manner.
Prepare meal trays by adding beverages, desserts, nourishments, condiments, and garnishes while ensuring proper presentation.
Assist patients during meal service by opening containers, arranging trays, and providing other non-clinical meal assistance as needed.
Distribute daily menus, explain meal selection options, and assist patients who require help completing menu selections.
Provide exceptional customer service by utilizing Excellent Encounter standards and responding promptly to patient needs and concerns.
Maintain cleanliness and sanitation of pantry, galley, and nourishment areas following department and infection prevention standards.
Complete daily and scheduled cleaning assignments according to established procedures.
Monitor, inventory, stock, and rotate nourishments, supplements, and unit supplies using First In, First Out (FIFO) principles.
Remove expired food items and maintain appropriate inventory levels for patient care areas.
Communicate observations regarding a patient's appetite, food intake, or ability to eat to the Clinical Dietitian or appropriate care team member.
Build positive working relationships with nursing staff, dietitians, and fellow team members to support efficient patient care.
Assist with orienting and training new department employees as assigned.
Follow all food safety, sanitation, infection prevention, and organizational policies and procedures.
Perform other duties as assigned.