Nutrition Program Assistant

Active Generations•Sioux Falls, SD

2d•$0 - $17•Hybrid

About The Position

For more than 50 years, Active Generations has been a trusted leader in supporting adults through wellness programs, essential services, and meaningful community connections. With a growing team across multiple locations, we continue to evolve and expand our impact while staying grounded in our mission. Our work centers on creating environments where people can thrive—physically, socially, and emotionally. Through wellness and nutrition programs, caregiving services, and opportunities for connection, our team works together to promote active lifestyles and overall well-being. We’re guided by teamwork, compassion, and adaptability, and we’re looking for individuals who want their work to have genuine purpose and lasting impact. The Nutrition Program Assistant supports the daily operations of Active Generations’ nutrition programs through a combination of meal-service support, participant assistance, and program administration. This position assists with Meals on Wheels intake and enrollment, participant follow-up, route and participant data maintenance, and other administrative functions while also supporting on-site meal operations as needed. The Nutrition Program Assistant works closely with the Nutrition & Transportation team to ensure accurate participant information, efficient service coordination, and timely, helpful assistance for individuals seeking nutrition services. The ideal candidate should live in or be willing to travel to Lennox, SD. This position also requires 1 day in the office at our Main Campus.

Requirements

High school diploma or equivalent required.
Proficiency with Microsoft Office applications and the ability to learn new software systems required.
Must be able to maintain accurate records, handle confidential information appropriately, follow established procedures, and work both independently and collaboratively with staff, volunteers, and program participants.
Ability to sit, stand, and walk for extended periods throughout the workday.
Ability to frequently bend, reach, stoop, and perform repetitive movements associated with administrative and meal-service duties.
Ability to use computers, phones, and other standard office equipment for extended periods.
Ability to perform duties in both office and food-service environments.
Ability to communicate effectively with staff, volunteers, program participants, and members of the public.
Ability to move between workstations, dining areas, and other program spaces as needed.

Nice To Haves

Previous experience in administrative support, customer service, data entry, food service, or a related field preferred.
Experience working with older adults, community-based programs, nonprofit organizations, or nutrition services preferred.
Experience with participant databases, scheduling systems, or program management software preferred.
A patient, compassionate, and adaptable approach to working with older adults and individuals with varying needs is important for success in this position.

Responsibilities

Assist with Meals on Wheels participant intake and enrollment processes, including receiving, reviewing, and entering NAPIS forms and other required documentation.
Follow up with prospective program participants to obtain missing information, answer routine questions, and support completion of the enrollment process.
Communicate with current participants regarding routine service questions, updates, and changes.
Utilize Meals on Wheels software and other organizational systems to enter and maintain participant information.
Add new participants to appropriate Meals on Wheels delivery routes and update route information as participant needs or services change.
Process participant starts, holds, resumptions, cancellations, and other routine service changes.
Complete data entry related to participant demographics, services, meal delivery, and other required program information.
Maintain accurate electronic and paper participant records in accordance with organizational, program, grant, and funding requirements.
Communicate participant and route changes to drivers, volunteers, and appropriate Nutrition & Transportation staff.
Assist with routine phone calls and inquiries regarding Meals on Wheels, congregate dining, and other nutrition services.
Provide general administrative support to the Nutrition & Transportation department, including filing, scanning, documentation, reporting support, and maintaining program records.
Assist with preparing nutrition sites for meal service, including setting up dining and serving areas.
Welcome participants and provide friendly, professional customer service.
Assist with portioning, serving, and distributing meals according to established procedures.
Assist with cleaning and resetting dining and food-service areas following meals.
Provide backup support for Site Specialist responsibilities as assigned, including participant assistance, payments, paperwork, and other daily site operations.
Maintain confidentiality of participant information and comply with applicable organizational policies and program requirements.
Collaborate with staff, volunteers, drivers, and community partners to support efficient delivery of nutrition services.
Perform other duties as assigned to support Active Generations programs and services.