Nutrition Operator (Full Time)
About The Position
Responsible for securing patient meal selections and special requests and needs via telephone or face to face interactions. TouchPoint Support Services, as part of Compass Healthcare, serves up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. Their work creates moments that matter, focusing on meals, facilities, and patient support. The company values caring deeply for people, building belonging, and serving with detail, quality, and excellence to set the stage for healing. They empower and uplift each other, grow in their careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.
Requirements
- 1 year of customer service or call center experience preferred.
- Bilingual in Spanish and English is a plus.
Responsibilities
- Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals.
- Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
- Responsive to patient’s needs at all times.
- Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
- Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
- Interacts with nursing to ensure patients’ diet prescriptions are accurate, and patients’ food needs are met.
- Adheres to facility confidentiality and patient’s rights policy as outlined in the facility’s HIPAA policies and procedures.
- Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
- Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
- Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
