NUTRITION OPERATOR (PART TIME)

Compass Group•Knoxville, TN

3d•Onsite

About The Position

We are hiring immediately for a part time NUTRITION OPERATOR position. This role is responsible for securing patient meal selections and special requests and needs via telephone or face-to-face interactions. Crothall Healthcare, a Compass Healthcare company, is a leader in providing specialized support services exclusively to the healthcare industry. We are committed to a culture of caring and creating a sense of belonging, empowering our team members to transform healthcare experiences.

Requirements

Prior call center and customer service experience required.

Responsibilities

Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals.
Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
Responsive to patient’s needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
Interacts with nursing to ensure patients’ diet prescriptions are accurate, and patients’ food needs are met.
Adheres to facility confidentiality and patient’s rights policy as outlined in the facility’s HIPAA policies and procedures.
Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
Performs other duties as assigned.