Nutrition Operator (Full Time)
About The Position
TouchPoint Support Services is hiring immediately for full-time Nutrition Operator positions at Ascension Via Christi St Francis in Wichita, KS. TouchPoint, part of Compass Healthcare, focuses on serving hospitality for patients, families, and visitors at Ascension Health hospitals. The role involves creating moments that matter through services like meals and patient support, requiring a big heart, commitment to doing the right thing, and teamwork. The company empowers and uplifts associates, offering opportunities for career growth and a fun work environment while supporting the mission to improve the health of the poor and vulnerable.
Requirements
- 2 years of previous customer service experience is preferred.
Responsibilities
- Secures patient meal selections and special requests and needs via telephone or face-to-face interactions.
- Follows proper telephone etiquette and procedures with patients, visitors, and healthcare professionals.
- Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic, and religious preferences, when patient inquires or needs additional selections.
- Is responsive to patient’s needs at all times.
- Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
- Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
- Interacts with nursing to ensure patients’ diet prescriptions are accurate, and patients’ food needs are met.
- Adheres to facility confidentiality and patient’s rights policy as outlined in the facility’s HIPAA policies and procedures.
- Complies with federal, state, and local health and sanitation regulations and department sanitation procedures.
- Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
- Completes all daily, weekly, or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
