Nutrition Operator (Full Time)
About The Position
Responsible for securing patient meal selections and special requests and needs via telephone or face to face interactions. Crothall Healthcare, a Compass Healthcare company, is hiring immediately for a full-time Nutrition Operator. This role is part of a culture built on caring for people and creating a true sense of belonging, empowering you to transform healthcare experiences while building lasting relationships. Crothall provides specialized, high-quality, innovative support services exclusively to the healthcare industry and is the market leader in Environmental Services (EVS), supporting nearly 1,300 accounts, many of which are ranked among the nation’s top hospitals. With nearly 30,000 team members, we hold ourselves to high standards of detail, safety, and excellence. We empower and uplift each other by working together, take responsibility for doing the right thing, and believe there is no limit to our potential when we grow together across Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.
Requirements
- Prior customer service experience required
- Must be bilingual
Responsibilities
- Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals.
- Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
- Responsive to patient’s needs at all times.
- Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
- Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
- Interacts with nursing to ensure patients’ diet prescriptions are accurate, and patients’ food needs are met.
- Adheres to facility confidentiality and patient’s rights policy as outlined in the facility’s HIPAA policies and procedures.
- Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
- Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
- Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
- Performs other duties as assigned.
Benefits
- Paid training
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identify Theft Protection
- Pet Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
