Nutrition Call Agent-FT LGH/Variable hours

Centra Health • Lynchburg, VA

4d • Onsite

About The Position

The Nutrition Call Agent takes patients' meal orders and processes all patients' diet order information in a call center environment.

Requirements

• High School Diploma, GED, or Equivalent.
• Six (6) months of call center experience.
• Ability to work a high-volume phone system.
• Ability to use a computer efficiently.
• Ability to multitask - using a headset on the phone while placing orders into a computer.
• Ability to communicate to others in a clear and concise manner.

Responsibilities

• Communicate directly with Nutrition Services management team on any and all issues that may arise during the day
• Ensure cleaning tasks are completed prior to the end of the shift
• Demonstrates awareness of confidentiality rules and regulations and acts accordingly
• Ensure Computrition system is up to date, including recipes, menu's, behavioral health menu's, MOW, PACE, and other off site facilities
• Participate in monthly staff meetings
• Mentors and trains new personnel
• Obtain meal orders from patients and families via telephone and menu inserting
• Enter meal orders into computrition
• Verify meal orders before sending to print
• Process diet requisition and ADT when necessary
• Maintain all patient diet updates
• Follow up with patients for orders when necessary using the call back system.
• Report to nursing unit when not able to get in touch with a patient when not having an order.
• Enter a note in the patient record with outcome
• Mediate patient and family concerns regarding room service, act as a liaison between
• Assume the role of a patient advocate regarding food service
• Process all diet reports, run system checks as required
• Coordinate call center processes with production and tray assembly areas
• Serve as a quality assurance control point for every aspect of the room service program
• Round/visit patients as needed to obtain orders and get details of their food service experience
• May perform other duties as assigned or requested and job specification can be modified or updated at any time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED