Nutrition Assistant

American Addiction Centers•Skaneateles, NY

2d•$20 - $30•Onsite

About The Position

The Nutrition Assistant obtains patient Room Service selections according to the diet prescription. They answer phone calls, obtain and enter patient meal orders into the CBORD computer system, and verify that meal selections meet diet restrictions, making alternative suggestions when necessary. The role involves phoning nursing units for patients on accuchecks or diabetic diets after they have ordered a meal, and printing orders for tray assembly and delivery or scheduling a print time. Additionally, they enter Behavioral Health paper menu selections into the CBORD system, ensuring all patients receive the correct diet. The Nutrition Assistant demonstrates a commitment to satisfying customer needs and exceeding customer expectations. They process computer diet orders, update the CBORD system, and arrange for trays to be sent as appropriate. Entering supplements, nourishments, allergies, House Trays, Calorie Count, and other information into the computer as ordered is also a key responsibility. They phone the Patient Care Unit when needed to verify unclear diet orders and print House menus and reports at assigned times. The role also includes providing late-night meal service when assigned. This involves assembling patient meal trays in accordance with diet restrictions and delivering them in a timely manner. The Nutrition Assistant works closely with other team members to ensure timely processing and delivery of patient meals and answers all incoming telephone calls from patients and associates. Other clerical duties as assigned include completing the Ongoing Evaluation process for assigned patients, referring nutritionally compromised patients to the Registered Dietitian, providing patient census information to the kitchen, copying nutrition education materials and Room Service paper menus, processing patient charges/credits for supplements, and completing assigned data collection for weekly reports. They also fill printer paper drawers and labels, empty trash, and assist with other duties such as assembling silverware and putting stickers on cafeteria containers. Filling floorstock orders as assigned, obtaining needed food or supply items, assembling orders, and placing them in designated coolers until delivery are also part of the role. The Nutrition Assistant practices effective communication by scheduling outpatient nutrition counseling appointments, making reminder calls, ensuring patient satisfaction, routing orders for consults and new enteral nutrition orders to the Registered Dietitian, and handling messages appropriately. They keep supervisors informed, communicate with nursing units to clarify nutrition care orders, and phone the PCA once accucheck/diabetic patients order. Performance of all department activities must be in accordance with the department’s standards, policies and procedures, as well as with Accrediting Organization and local Health Department Regulations. This includes presenting a neat and clean appearance, observing safety regulations, participating in meetings and inservices, maintaining an organized work area, adhering to safety and security guidelines, and actively participating in the department's Performance Improvement Plan and initiatives. Collaboration with hospital, department, and fellow associates to exceed customer expectations and following the Standards of Behavior of the hospital are also expected.

Requirements

High school diploma or equivalent.
6-12mths of relevant experience.
Excellent customer service, human relations and phone skills.
Ability to operate a computer, phone, and copy machine.

Nice To Haves

None required.

Responsibilities

Obtains patient Room Service selections according to the diet prescription.
Answers phone calls in a timely manner using AIDET techniques and key words to introduce self to patient and acknowledges the patient by name.
Obtains and enters patient meal orders into the CBORD computer system.
Verifies that meal selections are allowed within diet restrictions and makes alternative suggestions when choices do not meet diet guidelines.
Phones nursing units after patients on accuchecks or diabetic diets have ordered a meal.
Prints orders for tray assembly and delivery or schedules a print time.
Enters Behavioral Health paper menu selections into the CBORD system.
Ensures that all patients receive the correct diet.
Demonstrates a commitment to satisfying customer needs and exceeding customer expectations.
Processes computer diet orders sent via Care Connection and updates the CBORD computer system.
Arranges for a tray to be sent as appropriate.
Enters supplements, nourishments, allergies, House Trays, Calorie Count, and other information into the computer as ordered.
Phones the Patient Care Unit, when needed, to verify unclear diet orders.
Prints House menus, reports, etc. at assigned times.
Provides late night meal service, when assigned.
Assembles patient meal trays in accordance with diet restrictions.
Delivers food trays to patients in a timely manner.
Works closely with the p.m. grill cook and the p.m. nutrition assistant to assure patient meals are processed and delivered in a timely manner.
Answers all incoming telephone calls from patients and associates.
Completes the Ongoing Evaluation process for assigned patients.
Refers nutrtionally compromised patients to the Registered Dietitian for assessment.
Provides patient census information to the kitchen.
Copies nutrition education materials, and Room Service paper menus as needed.
Processes patient charges/credits for supplements.
Completes assigned data collection for weekly reports.
Fills the printer paper drawer and puts in labels at assigned times.
Empties trash at the end of the night and as needed.
Assists with other duties such as assembling of silverware, putting stickers on cafeteria containers, etc.
Performs other duties as assigned.
Fills floorstock orders as assigned.
Obtains needed food or supply items and assembles each order and places it in designated cooler until delivery.
Schedules outpatient nutrition counseling appointments as assigned.
Reminder calls are made the day prior to a patient's appointment.
Ensures satisfaction for all patients, families, and associates.
Routes orders for nutrition consults, nutrition education, and new enteral nutrition orders to the Registered Dietitian.
Takes and routes or handles messages appropriately.
Keeps supervisors informed as appropriate.
Communicates with nursing units as needed to clarify nutrition care orders.
Phones PCA once accucheck/diabetic patient orders.
Presents a neat and clean appearance while observing dress code, sanitation, hair covering and personal hygiene policies and procedures.
Observes safety regulations regarding the handling, operation and transportation of equipment.
Participates in departmental and area meetings and inservices.
Maintains a neat, clean, orderly and well organized work area.
Adheres to established safety and security guidelines.
Actively participates in department's Performance Improvement Plan and initiatives to improve key processes, key result areas and customer satisfaction.
Collaborates with hospital, department and fellow associates to exceed customer expectations.
Follows the Standards of Behavioral of the hospital.

Benefits

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program