Nursing Staff Assistant

Arnot Health System•City of Elmira, NY

6d•Onsite

About The Position

Responsible for the daily coordination of staffing the nursing units within Arnot Ogden Medical Center. This role involves working closely with nursing supervisors and central staffing coordinators to manage daily nursing schedules, oversee future staffing needs in collaboration with Nursing Directors and Clinical Supervisors, and coordinate sitter coverage. The position also includes maintaining master schedules in Kronos, preparing hand-off reports, managing staff contact information, and training staff on Kronos functionalities. Additionally, the Nursing Staff Assistant assists with various administrative tasks, acts as a liaison between different groups, and upholds the mission and vision of Arnot Health while maintaining confidentiality and practicing quality improvement principles.

Requirements

High School diploma or equivalent experience required
Minimum of three years in a clerical position, preferably in a healthcare environment.
Prior proven experience in secretarial skills, i.e. computer and word processor.
Proficiency in computer programs such as Excel, Word, Outlook and Kronos.
Ability to maintain good interpersonal relationships among internal and external customers required.

Nice To Haves

associates or bachelor's degree in Secretarial Science, or one year diploma course preferred.
Medical terminology preferred.
Basic accounting skills preferred.
Scheduling experience preferred.
Knowledge of patient and staffing flow is helpful.

Responsibilities

Responsible for the daily coordination of staffing the nursing units within Arnot Ogden Medical Center.
Works closely with Nursing Supervisor and Central Staffing Coordinator to coordinate nursing schedules on a day to day basis.
In collaboration with Nursing Directors and Clinical Supervisors, oversees future staffing needs appropriate to patient care and according to staffing plan.
Creates RN and CA sign-up sheets for all med-surg/telemetry nursing units and communicates to Unit Directors/Clinical Coordinators.
Updates and maintains RN and CA sign-up sheets continuously and relays such information to Unit Directors/Clinical Coordinators.
Coordinates sitter coverage.
Updates master schedule in Kronos and prints out all med-surg/telemetry units' schedules to place in master schedule book.
Prepares hand off report of current staffing information to evening Clinical Supervisor.
Maintains complete and current listing of staff's contact information, as reported by the Unit Directors. Sends monthly reminders to Unit Directors for current information and places on Nursing Service shared drive.
Actively trains staff how to use Kronos: signing on, viewing schedule, viewing timecard, printing schedule, submit requests for time-off, swapping shifts, signing up for shifts.
Actively assists staff at timeclock to float time appropriately to other units, and with sitter and education functions.
Enters Davita charges in Quadramed and reports discrepancies to Davita Liason.
Answers telephone, receives and delivers messages.
Types minutes, reports, etc. as assigned by nursing administration.
Records pertinent incoming calls; i.e., staff illness and absence, hospital problems of importance, in the Nursing Office Communication Book and reports these to Clinical Supervisors and Central Staffing Coordinator.
Assists Nursing Directors with compiling and completion of reports and statistics as assigned.
Assists Director of Support Services/Project Management with Operations Advisor/Production.
Acts as liaison between patients and their families, employees, Nursing Services, and leadership staff.
Demonstrates the philosophy, Mission and Vision of Arnot Health.
Practices the principles of quality improvement by incorporating CQI principles into daily activities, focusing on improvements and premier customer services.
Maintains confidentiality of all Arnot Health information.
Attends all annual mandatory educational programs as required by position.
Understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Arnot Health.