Nursing Quality Management Specialist 2 - Full Time

University of Miami•Miami, FL

37d•Onsite

About The Position

The Nursing Quality Management Specialist is responsible for leading accreditation readiness activities, managing compliance with policies and procedures, and ensuring continuous readiness in collaboration with healthcare quality colleagues and management. This role involves reviewing and revising the Quality Management Plan, monitoring quality management activities, and educating staff on improvement methods. The specialist will also coordinate timely reporting of quality data, collaborate with various departments to identify improvement opportunities, and manage the submission of patient care data for satisfaction and accreditation purposes. Key responsibilities include analyzing findings, implementing interventions, ensuring accuracy and validation of work products, and communicating new standards and regulations. The role also involves preparing reports, leading compliance for regulatory requirements, and working closely with senior management on metrics and outcomes. Maintaining knowledge of accreditation and regulatory standards (TJC, CMS, AHCA, etc.) is crucial. The position provides support for general departmental functions such as clinical database coordination, team facilitation, policy maintenance, staff education, committee support, quality assurance, data collection, chart review, and peer review processes. This role is full-time and requires a commitment to the University's values.

Requirements

Minimum Bachelor’s Degree in Nursing, Health Science, Public Health, Health Informatics or a related health care field.
Minimum State of Florida Practical Nurse (LPN) or Registered Nurse (RN); or ability to obtain a Florida licensure by endorsement in first six months of position start date.
Clinical licensure must be kept clear and active for duration of employment.
Basic Life Support (BLS).
Minimum of 4 years’ experience (comprised of at least 2 years clinical nurse work experience in a clinical or healthcare environment AND at least 2 years direct experience managing clinical quality outcomes involving accreditation and/or quality assurance activities, inclusive of a service lines or a disease specific group).
Proficiency with Microsoft Office Suite programs, Excel, PowerPoint, Word.
Working knowledge of accreditation, regulatory, licensing and other standards, requirements, and guidelines applicable to hospitals and hospital-based clinics, including but not limited to TJC, CMS, AHCA, Commission on Cancer, and professional nursing standards.
Excellent technical skills: Demonstrated competency in computer applications, inclusive of the ability to learn new applications and programs; excellent typing skills.
Excellent interpersonal skills: Ability promote and sustain outstanding interpersonal and customer service skills (verbal and written) while accepting responsibility to ensure all working relationships are respectful and professional.
Excellent critical thinking skills: Ability to consistently apply independent and critical thinking skills to solve problems and escalate problems.
Ability to be self-directed while successfully managing the prioritization and execution of multiple deadline-driven projects simultaneously.
Excellent attention to detail: Demonstrated ability to accurately review, screen and enter data.
Excellent communication and presentation skills: Ability to clearly, effectively, and respectfully communicate questions, ideas, and solutions verbally and in writing to a broad spectrum of specialized skill and clinical experience.
Ability to conform to shifting priorities, demands, and timelines through analytical and problem solving capabilities.
Ability to ensure consistent and accurate adherence to established workflows and processes.
Required ability to sustain mature judgement and maintain strict confidential information and patient confidentiality as mandated by HIPAA, and University policies, respect the rights and privacy of others at all times.
Required to maintain current knowledge and practice in compliance with standards established by external regulatory agencies that impact job performance and deliverables, and maintain active licenses / certifications as deemed required by minimum requirements for position.
Provide clinical management of quality performance metrics for the medical group practice as assigned.
Work closely with the performance analytics and decision support unit for seamless collaboration in all endeavors pertaining to performance metrics and quality programs.
Work closely with senior management and the departmental performance analytics unit in the development, attainment, and evaluation of metrics /outcomes, and make recommendations.
Educate faculty, administration and staff in regulatory requirements and provide guidance on how providers and TINS can improve performance.
Collaborate with Director of Quality Performance Analytics to identify opportunities to maximize the training and communication of governmental programming requirements, and facilitate the implementation of the accepted recommendations.
Identify which cases meet established criteria for clinical case review through assessment of information from various data systems.
Responsible for the overall clinical management and communication of quality performance metrics for the University of Miami Health System, e.g., individual providers, TINs, and medical group practice.
Maintain familiarity with provider workflows at UHealth which impact quality performance.
Participate in the development of UHealth quality performance reports and Dashboards.
Collaborate with interdisciplinary healthcare professionals on hospital driven processes, which may include medical staff peer review; OPPE/FPPE, clinical database coordination; team/task force development and facilitation; maintenance of policies and procedures and continuous accreditation readiness.

Nice To Haves

Coursework, continuing education completion of quality and patient safety, clinical informatics, patient centered outcomes, quality improvement, and related topics.
Acute care experience, in clinical specialty, within the last two years.
National Certification in area of clinical specialty.
Familiar with aspects of care, standards of care metrics for accreditation and maintenance.
Experience with EpicCare Ambulatory Core EMR (EpicCare Ambulatory, Care Everywhere, MyChart, Workbench).
Previous working experience with any of the following programs preferred: Sequel, ProDiver, Care Discovery, Tableau, NetAccess, Cerner, Sovera and/or Vizio.
Experience with spreadsheets and database software.
Evidence of ability to draw on knowledge from the following areas: Measurement of patient needs and nursing workload, continuous process improvement processes, performance improvement, service excellence, systems for patient safety, healthcare quality.
Knowledge of the principles and practices of value-based care, including familiarity with barriers to high-value care.
Knowledge of the principals and practices of value-based decision-making, health care payment / reimbursement, and delivery models.

Responsibilities

Lead assigned accreditation readiness activities for internal mock-surveys and required accreditation activities.
Ensure continuous readiness in collaboration with healthcare quality colleagues and management within assigned areas.
Manage the establishment, compliance, and policy and procedure evaluation of assigned accreditation functions.
Conduct reviews of the effectiveness of the Quality Management Plan and related Policies and Procedures, and revise as necessary.
Participate in the development of and continuously monitor an internal reporting structure for quality management and related activities.
Ensure the timely reporting of quality data to appropriate individuals through a systematic and defined multidisciplinary process.
Assist committees and departments with PI planning, organization, design of monitoring systems, implementation of study topics, and follow-up activity.
Coordinate timely reporting through the defined, formal reporting structure.
Educate faculty, administration, and staff in the identification of opportunities for improvement and methods of collecting, analyzing, and reporting findings and improvement strategies.
Collaborate with Risk Management, Regulatory Compliance, Healthcare Quality, and Environment of Care Safety Officer in identifying opportunities for improvement in clinical quality and patient safety.
Manage the timely submission of patient care data for patient satisfaction and TJC.
Analyze findings and implement appropriate interventions to demonstrate improvements in quality outcomes.
Ensure accuracy and validation of unit’s work product and submissions, meet deadlines, and provide effective coaching and training to collaborators.
Ensure communication and training of new standards and/or regulations to identified stakeholders.
Prepare and/or present surveys, reports, and presentations.
Lead and ensure compliance for various regulatory requirements.
Ensure regulatory agencies are contacted to proactively verify and clarify expectations, as directed by Manager.
Work closely with senior management in the development, attainment, and evaluation of metrics/outcomes, and make/implement recommendations.
Work closely with the Quality Management leadership team.
Maintain knowledge of accreditation, regulatory, licensing, and other standards, requirements, and guidelines applicable to hospitals and hospital-based clinics.
Provide support and expertise to perform general functions for the department as requested.
Analyze findings, perform trend analysis, and implement appropriate interventions to demonstrate improvements in quality outcomes and patient satisfaction.
Collaborate with a broad range of clinicians and professionals on quality improvement initiatives and quality of service provided.
Take responsibility to lead the implementation of quality improvement initiatives and quality outcomes for the assigned service line/group.
Collaborate closely with departmental directors to apply clinical knowledge and expertise, advanced critical thinking, coaching and teaching skills, and knowledge of performance improvement tools, techniques, and processes.
Collaborate with interdisciplinary healthcare professionals on hospital and/or practice driven processes to ensure departmental metrics, and national measures and standards are being met.
Facilitate clinical improvement activities, inclusive of nursing sensitive indicators, cancer core measures, and inpatient and outpatient core measures.
Monitor patient safety activities to improve and enhance care delivery.
Create and/or maintain effective and efficient systems, primarily those having a direct impact on the health care system enterprise and patient care.
Train, educate, and communicate to providers and staff individually, in small groups, or in large workshop/clinical meeting settings.
Apply best practice knowledge to quality improvement efforts.
Prepare comprehensive documentation to support all related activities, and prepare briefings and reports as requested.
Assist with reports and presentations for departmental committees, meetings, and projects.
Participate in meetings on behalf of Patient Safety and Quality Department.
Serve as a clinical subject matter expert on quality metrics, in support of CPSQO and Quality leadership team.
Work as a team member to meet departmental goals and state and national reporting goals.
Serve as a reliable resource to clinic staff, physicians, and patients on matters related to maintaining compliance per established standards.
Participate in professional development opportunities and required meetings, trainings, and committees.
Provide auxiliary support to other clinical quality professionals within the department.