Nursing Operations Manager IP-North Lakeland Freestanding Emergency Services-Orlando Health-Lakeland, FL

Orlando Health•Lakeland, FL

1d•Onsite

About The Position

Provides leadership and operational oversight for an inpatient direct care unit or units. Accountable for the achievement of department and hospital goals in concert with other hospital and medical staff leadership. This role also includes leadership and operational oversight for the Hospital Care at Home virtual nursing unit, requiring proficiency in TeleHealth technology for virtual patient care visits, assessment of clinical symptoms, critical thinking, and escalation of potential patient decompensation. The manager works collaboratively with the Advanced Care at Home team and provides virtual and in-home nursing care.

Requirements

Graduate of an approved school of nursing with a Bachelor of Science in Nursing (BSN) required.
2 Years as a registered nurse in an acute care setting. Required
1 Year leadership experience. Required
Current licensure as a registered nurse in the State of Florida or Nurse Licensure Compact (NLC).
Current Basic Life Support (BLS) certification.

Nice To Haves

Master of Science in Nursing (MSN), Doctor of Nursing Practice (DNP), or Bachelor of Science in Nursing (BSN) with Graduate degree in Business or health-related field preferred.
May require one or more of the following certifications based on the assigned patient population: Advanced Cardiovascular Life Support (ACLS) Pediatric Advanced Life Support (PALS) Neonatal Advanced Life Support (NALS) Trauma Nurse Core Course (TNCC)
National leadership board certification through the American Nurses Credentialing Center (ANCC) or American Organization for Nursing Leadership (AONL) within 2 years.

Responsibilities

Evaluates the environment and makes recommendations to ensure delivery of quality service, optimal patient flow and comfort, safety, and compliance with various standards of care, regulatory/governing bodies (e.g., OSHA, JCAHO), infection control, and risk management.
Plans, leads, organizes, directs, & evaluates the delivery of patient care to achieve sustained outcomes.
Facilitates a healthy environment that promotes patient and team member safety, high reliability of processes and quality outcomes.
Embraces workplace diversity and participates in nursing organizational policy formulation and decision-making.
Ensures that a continual improvement approach is implemented to measure actual performance against established standards for nursing and patient care.
Serves as an agent of change, assisting leaders and team members in understanding the importance, necessity, impact, and process of change.
Analyzes, develops, and maintains an effective and efficient nursing delivery model that reflects patient and family needs, ultimately achieving desired outcomes.
Participates in the planning and implementation of new technologies, procedures, and services to support day-to-day operations.
Identifies, recruits, develops, and retains top talent.
Responsible for management of team members including recruitment, development, mentorship, retention, supervision, evaluation, and productivity.
Develops and manages unit/department budget and responds in a cost-effective manner to changing patient and team member requirements.
Achieves financial and operational benchmarks by developing capital & operating budgets and monitoring all operational expenses.
Assures development, implementation, and evaluation of an evidence-based, quality clinical nursing practice consistent with nursing research, and organizational and national practice standards.
Demonstrates initiative and situational leadership skills.
Ensures the customer experience is exceptional.
Serves as a liaison between team members and nursing administration.
Demonstrates professional accountability by maintaining proficiency in assigned role and involvement in professional organizations.
Facilitates and supports team member involvement in professional and organizational activities.
Holds self and others accountable to Orlando Health’s mission, vision, and values.
Performs all other duties as assigned.
Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Uses working knowledge of risk management concepts.
Participates in Process Improvement activities as assigned.
Interprets the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide nursing care needed as described in the unit/department’s policies and procedures.
Responsible for leadership & operational oversight for the Hospital Care at Home virtual nursing unit.
Proficient in the use of TeleHealth technology to oversee and conduct virtual patient care visits to the hospital at home patients; ability to assess clinical symptoms, possess critical thinking skills and escalate potential patient decompensation.
Works collaboratively with all members of the Advanced Care at Home team.
Responsible for providing virtual and in-home nursing care needed as described in the unit/department’s policies and procedures.