Nursing Operations Manager - Medical / Behavioral Specialty

Carilion Clinic•Roanoke, VA

3d•Onsite

About The Position

The 7M Medical Specialty Unit is a specialized 12-bed inpatient unit dedicated to providing comprehensive care for adult patients with complex medical conditions, co-occurring behavioral health needs, and substance use disorders. Our team delivers evidence-based, compassionate care focused on assessment, stabilization, treatment, and recovery while supporting patients through some of their most challenging healthcare journeys. Staff on 7M work closely with Physicians, Registered Nurses, Therapists, Case Managers, Addiction Specialists, and Behavioral Health Professionals. Together, we address acute medical needs while providing behavioral support, medication management, discharge planning, and recovery-oriented treatment. The Manager, CMC Nursing Operations provides 24-hour operational leadership for nursing units, ensures alignment with organizational goals, supports staff engagement, and drives execution of departmental objectives.

Requirements

Graduate of school of professional nursing.
BSN required. For Non-Magnet Facilities - BSN is required within 18 months of hire/transfer.
At least 2 years in a clinical nursing role.
Currently licensed as Registered Nurse in the Commonwealth of Virginia.
In Psychiatry and Behavioral Health, de-escalation training must be successfully completed within 4 months of hire and then maintained going forward.
AHA BLS-HCP required.
May be required to obtain/maintain BLS, ACLS, PALS, NRP based on specific work unit.
Promotes a respectful, inclusive culture of service excellence.

Responsibilities

Provides 24-hour operational leadership for nursing units, ensures alignment with organizational goals, supports staff engagement, and drives execution of departmental objectives.
Has rotating 24-hour accountability and responsibility for a direct care nursing unit/area providing a link between daily operations and achievement of organizational goals.
Creates safe, healthy environments that support the work of the health care team and contribute to patient and employee engagement.
Provides day-to-day leadership for successful implementation and execution of goals, action plans, and objectives for the department.
Manages daily throughput of unit, patient experience rounding, employee rounding for engagement, quality monitoring of unit, planning of budget and managing expenses.
Communicates, organizes, prioritizes, leads, facilitates, coaches and problem solves with reporting staff to ensure that goals and objectives are met (Quality, Patient Experience, Employee Engagement, Staff Retention and Throughput).
Works with other department leaders to carry out new health care services and performance improvement initiatives.
Positively and appropriately represents Carilion Clinic at public and professional meetings.
May provide direct patient care or assist employees in overall care of patients.
Oversees the day to day operations of a department as they relate to goals and objectives.
Organizes, manages and controls departmental functions and resources in a collaborative and participative manner for optimal performance of service.
Coordinates resources to provide adequate staffing for department.
Demonstrates effective team building and leadership skills.
Establishes day-to-day priorities and directs staff task assignments.
Facilitates teams in problem solving processes.
Responsible for day to day monitoring of department budget, monitoring of expenses, and engaging in cost containment ideas.
Supports facility and organization mission, goals, values, and scorecard objectives.
Creates a safe, comfortable and therapeutic environment for patients and families in accordance with standards and which is respectful of patient's rights.
Completes daily leadership rounding with a focus on quality and patient experience.
Provides real time staff feedback and service recovery.
Participates in the hiring and onboarding of new staff.
Manages and maintains unit schedule with a focus on appropriate staffing mix to meet unit needs.
Facilitates and coordinates daily Interdisciplinary Rounds to ensure efficient unit throughput.
Collaborates with medical staff to ensure effective and quality patient care.
Escalates concerns to Nursing Unit Director as appropriate.