Nursing Manager of Ops-Interventional Services

Northwestern Memorial Healthcare • Lake Forest, IL

1d • $61 - $79

About The Position

The Manager, Operations reflects Northwestern Medicine’s mission, vision, and values, adheres to its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, regulatory requirements, and accreditation standards. The role provides autonomous and direct management of one or more teams and oversees the day-to-day operations of designated departments, divisions, programs, services, or locations.

The manager is accountable for workflows, staffing, resource allocation, operating and capital budgets, and budget performance, including addressing variances and applying corrective action. The position has 24/7 accountability. It supports, guides, and supervises team members, maintains team competencies, conducts performance reviews, coaches employees through complex practice and customer-relations situations, and ensures staff have the tools and technology needed to perform their roles.

The manager recommends department goals, advances progress toward them, and regularly communicates timelines, risks, and decisions needed to leadership. The role ensures policies and processes meet Joint Commission and applicable regulatory standards, updates them as needed, and pursues quality improvement by reducing variation, eliminating redundancy, or implementing technology. When managing escalations, the manager identifies patients’ age-specific needs and connects them with resources to coordinate care. Additional duties may be assigned.

Requirements

• Bachelor’s degree in nursing with a master’s degree, or a master’s degree in nursing.
• Applicants with a bachelor’s degree who are actively enrolled in a master’s program may be considered; applicants must be within one year of completion.
• Three years of nursing or health care experience demonstrating increasing responsibility.
• Basic Life Support (BLS) certification.
• Current clinical license in the state in which the hospital resides.
• Magnet-recognized certification for the specialty area.
• Knowledge of Joint Commission standards and applicable federal, state, and regulatory requirements.
• Ability to analyze data for decision-making and make data-driven recommendations.
• Ability to create budgets in accordance with guidelines and balance them to targets.
• Ability to apply change-management principles while leading.
• Strong computing skills, including Microsoft Office applications, Outlook, and the EMR.
• Strong attention to detail and ability to review own and others’ work for accuracy.
• Ability to handle challenging situations autonomously, identify stakeholders, and define and communicate required actions and roles under time constraints.
• Ability to balance multiple priorities and respond calmly to changes, delays, and unexpected events.
• Ability to solve complex practice-operations, customer-relations, and employee-relations issues and guide team members through them.
• Exceptional verbal and written communication skills and ability to establish and maintain effective relationships with patients, physicians, management, staff, and other internal and external customers.
• Professional, confident, and optimistic leadership guided by a servant leadership philosophy.
• Ability to maintain patient and family confidentiality in accordance with Northwestern Memorial HealthCare policy.

Nice To Haves

• Minimum of three years of supervisory or management experience.

Responsibilities

• Manage day-to-day operations of designated departments, divisions, programs, services, or locations, including workflows, staffing, and resource allocation.
• Develop operating and capital budgets, monitor performance, explain variances, and apply corrective action to maintain budget compliance.
• Provide 24/7 accountability for the managed operations.
• Support, guide, and supervise team members, including maintaining competencies and providing tools and technology needed to perform their roles.
• Prepare and deliver annual and mid-year performance reviews and coach team members through complex practice and customer-relations situations.
• Identify areas for improvement and act on them with appropriate Northwestern Medicine system partners.
• Recommend department goals, plan and advance progress toward them, and communicate achievement timelines, risks, and required decisions to leadership.
• Ensure department policies and processes meet Joint Commission standards and applicable federal, state, and other regulatory requirements; revise or create policies and processes as needed.
• Lead quality improvement by reducing process variation, eliminating redundancy, or implementing new technology.
• Manage escalations by identifying patients’ age-specific needs and connecting them with resources to coordinate care.
• Perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager