Nursing Manager Endoscopy - MGH

Mass General Brigham • Boston, MA

13d • Onsite

About The Position

The Clinical Nurse Manager (CNM) is responsible for the clinical, operational, financial, and administrative leadership of the Massachusetts General Hospital Gastrointestinal Endoscopy Department, including Blake 4 Endoscopy, Pediatric Endoscopy, and the Charles River Plaza (CRP) Endoscopy Center. The CNM promotes the highest standards of patient- and family-centered care while fostering a culture of safety, quality, collaboration, innovation, and professional excellence. Working in partnership with the Nurse Director, Nurse Practice Specialist, physicians, Advanced Practice Providers, and interdisciplinary teams, the CNM ensures exceptional clinical outcomes, operational efficiency, staff engagement, regulatory compliance, and alignment with the mission, vision, and values of Massachusetts General Hospital and Mass General Brigham.

Requirements

• Bachelor's Degree Nursing required
• Registered Nurse [RN - State License] required
• Nursing experience 2-3 years required
• Strong organizational and interpersonal skills.
• Must have excellent critical thinking and problem-solving skills.
• Strong commitment to clinical excellence.
• Ability to remain calm in stressful situations.
• Knowledgeable of the care required by respective age groups for which care is being provided.

Nice To Haves

• Master's Degree Nursing preferred
• Advanced Cardiovascular Life Support [ACLS (AHA)] preferred
• Basic Life Support [BLS Certification] preferred
• Nursing leadership experience 1-2 years preferred

Responsibilities

• Provides visible, effective leadership for the Gastrointestinal Endoscopy Department, fostering a culture of excellence, accountability, collaboration, and patient- and family-centered care.
• Partners with the Nurse Director, Nurse Practice Specialist, physicians, and interdisciplinary leaders to achieve departmental, organizational, and strategic goals.
• Promotes a professional practice environment grounded in Magnet nursing principles, High Reliability Organization (HRO) practices, evidence-based care, and continuous quality improvement.
• Leads change initiatives, operational improvements, and practice innovations that enhance patient outcomes, operational performance, and staff engagement.
• Creates and sustains a culture of psychological safety, inclusiveness, transparency, and mutual respect throughout the department.
• Represents the department on organizational committees, councils, and interdisciplinary initiatives.
• Provides direct supervision, coaching, mentoring, and performance management for Registered Nurses, Certified Surgical Technologists, Patient Care Associates, Operating Room Assistants, and support staff.
• Oversees recruitment, interviewing, hiring, onboarding, orientation, retention, and succession planning activities.
• Conducts annual performance evaluations, competency assessments, and ongoing performance coaching.
• Addresses employee relations and performance concerns in collaboration with Human Resources and Nursing Leadership.
• Promotes staff engagement, recognition, shared governance, and professional accountability.
• Identifies and develops future leaders through mentorship and professional development opportunities.
• Collaborates closely with the Nurse Director and Nurse Practice Specialist to advance professional nursing practice, staff competency, quality initiatives, and strategic priorities.
• Partners with physicians, Advanced Practice Providers, anesthesia professionals, and interdisciplinary teams to ensure safe, coordinated, and efficient patient care.
• Establishes strong working relationships with Pharmacy, Sterile Processing, Infection Prevention, Quality, Supply Chain, Radiology, Environmental Services, and other operational partners.
• Facilitates interdisciplinary problem-solving and promotes teamwork across all clinical and operational areas.
• Oversees daily operations of the Endoscopy Department, ensuring efficient patient flow, procedural throughput, and optimal resource utilization.
• Coordinates staffing, scheduling, room assignments, capacity management, and workflow optimization.
• Monitors productivity, patient access, operational metrics, and departmental performance indicators to drive continuous improvement.
• Collaborates with procedural teams to maximize efficiency while maintaining patient safety and quality care.
• Participates in budget planning and financial stewardship activities to ensure responsible use of human, material, and fiscal resources.
• Ensures compliance with hospital policies, professional standards, accreditation requirements, and regulatory agencies, including The Joint Commission, CMS, OSHA, and the Massachusetts Department of Public Health.
• Maintains continuous survey readiness and supports regulatory inspections and audits.
• Promotes patient safety initiatives, infection prevention practices, and risk reduction strategies.
• Monitors documentation practices to ensure accuracy, completeness, and compliance with professional and regulatory requirements.
• Uses quality metrics, patient experience data, and safety reports to identify opportunities for improvement and drive performance outcomes.
• Supports and advances the MGH Professional Practice Model, Magnet principles, and evidence-based nursing care.
• Promotes a culture of clinical excellence, ethical practice, accountability, and lifelong learning.
• Leads and supports evidence-based practice, quality improvement, research, and innovation initiatives.
• Ensures delivery of safe, equitable, culturally sensitive, and patient-centered care across the lifespan.
• Maintains open, transparent, and timely communication with staff, providers, leadership, patients, and families.
• Communicates significant clinical, operational, quality, and personnel issues to departmental and nursing leadership.
• Facilitates staff meetings, leadership communications, and interdisciplinary discussions.
• Promotes effective conflict resolution and collaboration among team members and departments.
• Collaborates with the Nurse Practice Specialist and leadership team to ensure staff maintain competency in foundational and advanced endoscopy practice.
• Oversees orientation, onboarding, competency validation, and annual education requirements.
• Supports specialty certification, continuing education, clinical ladder participation, and leadership development.
• Promotes participation in professional organizations, evidence-based practice initiatives, research activities, and scholarly dissemination.
• Provides mentorship and support for preceptors, charge nurses, and emerging leaders.
• Ensure the development, implementation, and evaluation of staff onboarding, training, and education.
• Provide ongoing coaching and performance feedback for staff.
• Ensures a positive work environment that is safe for patients, visitors, and staff.
• Coordinating unit activities with other hospital departments of the hospital.
• Develops and implements staffing plans.

Benefits

• Medical, Dental, and Vision insurance
• Tuition Reimbursement
• Generous paid time off
• Subsidized MBTA pass (50% discount)
• Free parking for nights and weekends
• Resources for childcare and emergency backup care
• Hospital paid retirement plan and tax-sheltered annuity plan
• Employee “Perks” - discounts on tickets and passes for everything from ski resorts to museums to sporting events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager