Nursing Education Support Team Coordinator

Advocate Health and Hospitals Corporation•Wake Forest, NC

19h•Onsite

About The Position

The Nursing Education Support Team Coordinator is responsible for maintaining compliance with hospital, regulatory, and Joint Commission guidelines related to education to enhance safe, quality patient care. This role actively engages in continuous quality improvement initiatives and demonstrates organizational commitment, ethical, and professional behavior by serving as a role model for hospital values. The coordinator maintains appropriate confidentiality of privileged information and participates in activities to promote professional growth and development. Key responsibilities include coordinating the scheduling of all nurse assignments, managing the client database, and assisting with in-hospital recruiting by establishing initial contact with families at local birthing hospitals. The role involves successfully engaging, recruiting, and scheduling families for nurse home visits, building relationships with hospital birth center management and staff, and troubleshooting recruitment problems. The coordinator also schedules clients by phone, conducts post-visit connection (PVC) calls, tracks services, and provides re-referrals. They function as the primary public contact to answer questions and reschedule home visits via phone, email, and an online scheduling tool, ensuring timely follow-up and excellent customer service. Additionally, the coordinator is an active member of the Nurse Education Support Team, attending all required meetings and trainings, and completing other duties as assigned by leadership.

Requirements

Bachelor's degree in Nursing, Social Work, Community Health or related field required.
Spanish language proficiency preferred.
RN or Social Worker licensure in good standing in the State of applicable state preferred.
Certification in specialty area within one year of hire preferred.
Excellent oral and written communication skills with strong attention to detail and multitasking skills
Ability to work with culturally diverse populations
Ability to work independently and effectively with teams to meet deadlines
Proficient in Microsoft Office, PeopleSoft, HealthStream and other data systems
Expertise in customer service and patient perception of care
Flexibility and ability to respond quickly in a changing environment
Ability to function effectively under stressful conditions and difficult situations
Knowledge of law, regulation, and ethics related to Labor and Delivery (Child Abuse, DHHS, CMS, Women's Rights, Parental laws)

Responsibilities

Maintains compliance with hospital, regulatory, and Joint Commission guidelines and adheres to standards related to education to enhance safe, quality patient care.
Engages actively in continuous quality improvement initiatives.
Demonstrates organizational commitment, ethical and professional behavior by serving as a role model for hospital values to staff, physicians and patients.
Maintains appropriate confidentiality of privileged information.
Participates in activities to promote professional growth and development.
Coordinates scheduling of all nurse assignments and manages schedule and client database.
Assists with in-hospital recruiting as needed: Establishes initial contact with families at local birthing hospitals.
Successfully engages, recruits, and schedules families for nurse home visits.
Builds relationships with hospital birth center management and staff including attending meetings, providing educational in-services, and troubleshooting recruitment problems.
Schedules clients by phone that are missed during in-hospital recruiting.
Conducts post-visit connection (PVC) phone calls with families, tracks services contacted and received, and provides re-referrals when necessary.
Distributes appointment cards and PVC surveys.
Functions as primary public contact to answer questions and reschedule home visits as needed through the public office line in English and/or Spanish, info email and online scheduling tool.
Follows up with families in a timely manner, demonstrates good customer service and coordinates coverage when not in the office.
Functions as an active member of the Nurse Education Support Team by attending all regular staff meetings, Nurse Education Support Team planning meetings, in-service trainings, and other meetings as required.
Completes other duties and tasks as assigned by Clinical Director and program leadership.