Nursing Education and Simulation Specialist
Covista•Miramar, FL
•$38,894 - $68,341
About The Position
The Technical & Simulation Support Specialist is a Tier 2 support technician who provides advanced technical support for classroom and back-office operations. The role supports campus equipment and services at the campus and associated campuses or remote locations, and provides intermediate-level technical support to the SimCare Center. SimCare support requires approximately 10 hours per week. The position may require occasional evening and weekend work.
Requirements
- Two years of desktop support or help desk experience.
- Two years of Microsoft Active Directory experience in a large network environment.
- Entry-level experience with networking, data, and voice systems.
- Knowledge of Microsoft operating systems, installation, and troubleshooting.
- Advanced PC troubleshooting skills.
- Good working knowledge of hardware and software installation in a network environment.
- Knowledge of printer troubleshooting and repair.
- Must obtain Chamberlain University SimCare Technical Support Certification by successfully completing Laerdal, Gaumard, and Learning Space training.
- Ability to lift up to 50 pounds.
Nice To Haves
- Associate's degree in a technical field.
- Experience with classroom equipment.
- MCP certification.
- A+ certification.
Responsibilities
- Provide Tier 1 and Tier 2 support to the campus and associated campuses or remote locations.
- Coordinate daily classroom equipment inspections and process repair tickets.
- Build images and software packages for deployment.
- Assist Student Workers and Support Tech I with Student Help Desk issues.
- Assist in supervising Student Workers and/or temporary workers.
- Ensure lab equipment meets Academic delivery requirements.
- Help maintain lab equipment and software security at all sites.
- Assist with network, server, and telecommunications support.
- Follow standard operating guides and ensure compliance.
- Participate in training and evaluative sessions and recommend ways to improve lab environments.
- Troubleshoot and provide support to staff, students, and faculty.
- Serve as the liaison for facilities needs and coordinate onsite vendor work.
- Provide intermediate-level technical support to the SimCare Center, including responding to requests, service calls, and equipment setup assistance on short notice.
- Attend and support on-site Simlab training, webinars, and conferences.
- Ensure SimCare equipment is set up and in good working order.
- Support SIMLAB equipment, including SAM II models, computers, Sim Scopes, Laerdal mid-fidelity manikins, Sim Pads, Link Boxes, podium PCs, projectors, WOW carts, and laptops.
- Support Prep Area Medsure dispense carts and computers.
- Support Control Room/Simbay equipment, including Gaumard high-fidelity manikins, Noelle, Baby Hal, 5-year-old Hal, laptops, software updates, and daily operations.
- Support Learning Space all-in-one computers, AV display control boxes, LCD TV monitors, and cameras.
- Support Laerdal SimMan 3G equipment, laptops, software updates, and daily operations.
- Support briefing room computers, LCD displays, AV, and conference equipment.
- Support Learning Space website and server.
- Support Nurses Station computers and network printers.
- Set up training sessions with conference phones as needed.
- Perform support tasks for classroom and lab equipment.
- Complete other assigned duties and comply with policies and standards.
Benefits
- Health, dental, vision, life, and disability insurance.
- 401(k) retirement program with a 6% employer match.
- Flexible Time Off (FTO) policy.
- 12 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
