Nursing Care Coordinator - Ear, Nose & Throat Clinic

The Nebraska Medical Center•Omaha, NE

12d•Onsite

About The Position

The Nursing Care Coordinator serves as the primary clinical support for Dr. Bingcang within the Otolaryngology (ENT) Department at the Lauritzen Outpatient Center. This role is responsible for coordinating patient care across the continuum, ensuring timely communication, assisting with treatment planning, managing patient concerns, and serving as a key resource for patients, families, and interdisciplinary team members. As the main support person for Dr. Bingcang's practice, the Nursing Care Coordinator will work closely with physicians, nursing staff, scheduling teams, and ancillary departments to deliver exceptional patient-centered care. In addition, this position will provide support to Dr. Dowdall and the Laryngology team as needed to ensure continuity of care and operational efficiency across the service line. Success in this role requires strong organizational skills, effective communication, and a commitment to collaboration. The Nursing Care Coordinator is an integral member of the ENT team and will partner with colleagues throughout the department to create a seamless patient experience. By working together, sharing responsibilities, and supporting one another, the team remains focused on a common goal: providing high-quality, compassionate care that meets the unique needs of every patient we serve.

Requirements

Minimum of three years Registered Nurse (RN) experience OR a combination of relevant experience with specific patient population related to position, to be approved by the CNO, as a Licensed Practical Nurse (LPN) (three years LPN experience equals one year RN experience) inclusive of a minimum of one year in RN role required.
Bachelor’s degree in nursing (BSN) required.
Effective verbal and written communication skills required.
Ability to prioritize and make independent clinical judgments required.
Experience with basic patient care equipment, policy procedure and protocol manuals required.
Ability to work collaboratively and cooperatively with an interdisciplinary team required.
Effective critical thinking/analytical skills required.
Ability to effectively evaluate care across the continuum.
Currently licensed as a Registered Nurse in the state of Nebraska or current compact state license required.
Basic Life Support (BLS) certification required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).

Nice To Haves

Prior nursing experience in related field preferred.
Based on position, prior experience in one or more of the following areas including oncology, cardiovascular care, neonatal intensive care, nephrology, solid organ transplantation, general medical/surgical care, emergency care, critical care, med spa, dialysis, interpretation, and explanation of physical/laboratory/screening results preferred.
Master's of Science in Nursing (MSN) degree preferred.
Based on position, successful completion of nephrology nurse education program preferred.
Knowledge of health care financial environment and reimbursement systems preferred.
Experience with Microsoft Office applications including Word and Excel preferred.
Experience with graphic software preferred.
Experience with patient teaching materials preferred.
Understanding of related patient registries and data bases preferred.
Experience leading/supervising a team preferred.
Based on position, certification preferred in one or more of the following areas including Advanced Cardiac Life Support (ACLS), Blood and Marrow Transplant Certified Nurse, Certified Diabetes Educator (CDE), International Board Certified Lactation Consultant (IBCLC), Oncology Nursing Certification (OCN), Oncology Nursing Society Chemotherapy and Biotherapy, Pediatric Advanced Life Support (PALS) department dependent required, and/or Trauma Nursing Core Course (TNCC) preferred.

Responsibilities

Coordinate a patient care delivery system for a designated group of patients in order to achieve high quality, cost effective patient outcomes across the continuum of health care with the goal of optimizing the patient's health status.
Perform duties in the ambulatory setting as well as assisting complex (consisting of many different needs, intensive coordination) patients in the transition of care throughout multiple settings.
Provides targeted interventions to avoid hospitalization and emergency room visits.
Position may be designated within a primary care or specialty care area.